Senior Manager, Product Operations

New York City$110k – $160kPosted 4 weeks ago

Role Overview

Fora is hiring a Senior Manager, Product Operations. This is a part-time role in New York City. The posted range is $110k to $160k. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Resume Keywords to Include

Make sure these keywords appear in your resume to improve ATS scoring

GoJiraIntercomZendeskORConfluenceCompensationBenefits

Job description

About Fora

Fora is the modern travel agency, empowering anyone with a passion for travel to build a thriving advisory business. We're modernizing the $100B+ travel agency industry by combining powerful technology, data, and community to enable thousands of entrepreneurs to build on our platform. Our business-in-a-box platform gives travel entrepreneurs everything they need to launch and scale, from cutting-edge tools and personalized training to a vibrant community and exclusive industry partnerships. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time. We believe that everyone, from seasoned professionals to first-time advisors, can build something both profitable and personal.

Founded in 2021 by seasoned entrepreneurs, Fora has grown steadily since, expanding to a team of 200+ full-time employees based in downtown New York City. In 2025, we announced our $60 million Series B and C investment rounds, led by Thrive Capital and Insight Partners, with participation by previous investors including Forerunner and Heartcore Capital. We've also been recognized as a LinkedIn Top Startup 2024, Fast Company's Most Innovative Companies 2025 and 2023, and Built In 2025 Best Places to Work.

We're building the first truly unified platform for all travel needs—leveraging the best of human expertise and technology to transform how people plan and book travel.

About The Role

We’re seeking a Senior Manager, Product Operations to drive the next evolution of our Product Ops organization. This highly visible role will serve as a force multiplier across Product, Support, Engineering, and BizOps—owning the strategy and execution of operational systems that ensure our customer experience and internal processes scale efficiently. You’ll be responsible for orchestrating launch readiness, maturing our systems of record (like Intercom and Confluence), embedding AI tooling into workflows, and building repeatable processes that support a 24/7 global operation. This is a net-new role reporting to the Director of Product Operations & Support and offers significant ownership and career growth potential.

Key Responsibilities

Lead operational planning and governance across product and support functions to improve efficiency and reduce escalations
Own and scale systems and processes (Intercom, SOP lifecycle, content integrations) that power advisor and internal workflows
Drive end-to-end readiness for new product launches in collaboration with Product, Engineering, and Support
Embed AI and automation tools into operational workflows and measure impact
Design cross-functional programs and frameworks that mature operational rigor and transparency
Analyze data to develop dashboards, define KPIs, and surface insights that inform decision-making
Identify quick wins and long-term improvements across support and product systems
Collaborate closely with stakeholders across Product, Engineering, Support, Advisor Experience, and BizOps to align on goals and execution
Serve as a strategic partner to leadership and a coach to junior team members as the team scales

Requirements

5–8+ years in Product Operations, Technical Operations, Business Operations or a similar role at a high-growth tech company
Proven ability to design and implement operational systems and cross-functional programs from the ground up
Experience managing or working with support tooling like Intercom, Zendesk, or similar platforms
Familiarity with AI tools, automation systems, or operationalizing ML outputs
Strong analytical skills; able to build dashboards, measure KPIs, and use data to drive improvements
Demonstrated ownership of product readiness and launch orchestration
Excellent documentation and cross-functional communication skills
Experience with tools like Jira, Confluence, and other project/content management systems
High ownership mentality with a proactive, structured, and resourceful approach
Based in NYC or willing to relocate; must be authorized to work in the US.

Compensation

Compensation for this role varies based on experience, with an indicative range of $110K–$160K + equity. Final compensation will depend on the level at which the candidate is hired, as we’re considering multiple levels for this role.

Additional benefits include:

Unlimited vacation
Health Insurance (including an option completely covered by Fora HQ)
Dental & Vision Insurance
Wellhub Memberships
401k plan with company match
Commuter Benefits
Supplemental Life Insurance
Stock Options

This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views.

Our Values

We’re forging our own path

Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo.

We’re stronger together

Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.

We believe in technology

We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.

We’re here to serve

We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.

We mean business

Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.

WORK AUTHORIZATION

Authorization to work in the United States is required for full-time roles based in our New York City office. Fora is unable to sponsor or assist with U.S. work authorization. Roles based outside of the United States are not subject to this requirement.

EQUAL OPPORTUNITY

Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.

About Fora

Fora

foratravel.com

On-site

34 other open roles at Fora on TryApplyNow.

View all 35 roles at Fora Visit website

Frequently Asked Questions

How do I apply for the Senior Manager, Product Operations position at Fora?

Use the Apply button above to submit your application directly to Fora. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Senior Manager, Product Operations position at Fora located?

This position is based in New York City. Fora has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

How much does the Senior Manager, Product Operations role at Fora pay?

Fora has posted a compensation range of $110k to $160k for this position. Final offers typically vary based on candidate experience, location, and internal salary bands.

When was the Senior Manager, Product Operations role at Fora posted?

This role was posted on June 19, 2026 (34 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

How much experience does the Senior Manager, Product Operations role at Fora require?

This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Fora lists their specific requirements in the description below, so review the must-have qualifications closely before applying.