Phone IT Specialist(Remote Call Center Systems implementation) [IN]
Footprints Mental Health CounselingRole Overview
Footprints Mental Health Counseling is hiring a mid-level Phone IT Specialist(Remote Call Center Systems implementation) [IN]. This is a full-time remote role, with the team based in Remote. Part of Footprints Mental Health Counseling's Security hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Title: Phone IT Specialist (Remote Call Center Systems implementation)
Job Summary
We are seeking a skilled and reliable Phone IT Specialist to design, implement, and manage cloud-based phone systems for a remote workforce. The ideal candidate will have hands-on experience setting up VoIP systems and call center platforms, ensuring smooth communication and high system performance for distributed teams.
Key Responsibilities:
- Set up, configure, and maintain cloud-based phone systems (VoIP) for remote teams
- Implement and manage call center solutions including IVR, call routing, queues, and call flows
- Integrate phone systems with CRM and other business applications
- Monitor system performance and resolve call quality or connectivity issues
- Provide technical support and troubleshooting for phone-related issues
- Manage user accounts, extensions, permissions, and system updates
- Ensure data security, compliance, and system reliability
- Optimize inbound and outbound call workflows for efficiency
- Coordinate with vendors and service providers when required
Required Skills & Qualifications:
- Proven experience with VoIP platforms (e.g., RingCentral, 8x8, Zoom Phone, or similar)
- Strong knowledge of SIP, PBX systems, and call routing protocols
- Experience setting up and managing remote call center environments
- Understanding of networking concepts (DNS, VPN, firewalls, bandwidth management)
- Strong troubleshooting and problem-solving skills
- Familiarity with CRM integrations (e.g., Salesforce, HubSpot)
- Good communication and documentation skills
Preferred Qualifications
- Certifications in networking, VoIP, or related technologies
- Experience with automation tools and workflow optimization
- Previous experience supporting remote or distributed teams
Work Environment
- Fully remote position
- Collaborative and fast-paced work environment
Job-Related Schedule:
- Monday to Friday
- 9:00 AM to 5:00 PM EST
- Full-time role (40 hours per week)
- Fixed shift with availability required during working hours
- Occasional flexibility required for system maintenance or urgent issues
- Minimal weekend work (only for critical support or scheduled upgrades)
Key Competencies:
- Strong problem-solving ability
- Attention to detail
- Ability to work independently
- Time management and organizational skills
- Proactive and solution-oriented mindset
Job Type: Full-time
Pay: From ₹30,000.00 per month
Benefits
- Paid time off
- Work from home
Work Location: Remote
Frequently Asked Questions
How do I apply for the Phone IT Specialist(Remote Call Center Systems implementation) [IN] position at Footprints Mental Health Counseling?
Use the Apply button above to submit your application directly to Footprints Mental Health Counseling. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Phone IT Specialist(Remote Call Center Systems implementation) [IN] role at Footprints Mental Health Counseling remote?
Yes. This is a remote role. The team is based in Remote, but the position itself does not require relocating to that office.
What does a Phone IT Specialist(Remote Call Center Systems implementation) [IN] at Footprints Mental Health Counseling earn?
Footprints Mental Health Counseling has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Phone IT Specialist(Remote Call Center Systems implementation) [IN] role at Footprints Mental Health Counseling posted?
This role was posted on April 21, 2026 (54 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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