Phone IT Specialist(Remote Call Center Systems implementation) [IN]

Job Title: Phone IT Specialist (Remote Call Center Systems implementation)

Job Summary

We are seeking a skilled and reliable Phone IT Specialist to design, implement, and manage cloud-based phone systems for a remote workforce. The ideal candidate will have hands-on experience setting up VoIP systems and call center platforms, ensuring smooth communication and high system performance for distributed teams.

Key Responsibilities:

• Set up, configure, and maintain cloud-based phone systems (VoIP) for remote teams
• Implement and manage call center solutions including IVR, call routing, queues, and call flows
• Integrate phone systems with CRM and other business applications
• Monitor system performance and resolve call quality or connectivity issues
• Provide technical support and troubleshooting for phone-related issues
• Manage user accounts, extensions, permissions, and system updates
• Ensure data security, compliance, and system reliability
• Optimize inbound and outbound call workflows for efficiency
• Coordinate with vendors and service providers when required

Required Skills & Qualifications:

• Proven experience with VoIP platforms (e.g., RingCentral, 8x8, Zoom Phone, or similar)
• Strong knowledge of SIP, PBX systems, and call routing protocols
• Experience setting up and managing remote call center environments
• Understanding of networking concepts (DNS, VPN, firewalls, bandwidth management)
• Strong troubleshooting and problem-solving skills
• Familiarity with CRM integrations (e.g., Salesforce, HubSpot)
• Good communication and documentation skills

Preferred Qualifications

• Certifications in networking, VoIP, or related technologies
• Experience with automation tools and workflow optimization
• Previous experience supporting remote or distributed teams

Work Environment

• Fully remote position
• Collaborative and fast-paced work environment

Job-Related Schedule:

• Monday to Friday
• 9:00 AM to 5:00 PM EST
• Full-time role (40 hours per week)
• Fixed shift with availability required during working hours
• Occasional flexibility required for system maintenance or urgent issues
• Minimal weekend work (only for critical support or scheduled upgrades)

Key Competencies:

• Strong problem-solving ability
• Attention to detail
• Ability to work independently
• Time management and organizational skills
• Proactive and solution-oriented mindset

Job Type: Full-time

Pay: From ₹30,000.00 per month

Benefits

• Paid time off
• Work from home

Work Location: Remote