IT Support Specialist

IT Support Specialist

St. John’s, NL – Hybrid (In Office Rotation)

Application Deadline: July 19, 2026

We are seeking a talented, motivated and innovative individual to join our growing IT team as an IT Support Specialist. This role will work collaboratively with the management, technical and clinical teams to ensure our technology is supporting the delivery of our core business, excellence in client services, and our organizational mission.

Essential Duties

• Operate within, monitor, triage, and navigate requests across multiple service desk queues and channels.
• Take ownership of complex technical issues through to resolution, coordinating with internal teams and vendors as required.
• Install, test, troubleshoot, diagnose, document and resolve technical issues surrounding Physical and Virtual desktop environments, Computer Hardware, Network Devices, mobile devices, IP Phones, software and other IT hardware/peripherals. (printers, fax machines, phones, etc.).
• Provide end-user support for hardware, software, and business applications, including initial user orientation and guidance.
• Identify and report security incidents, suspicious activity, and policy violations.
• Be aware of and maintain compliance to policies, procedures, & security and operational controls within the healthcare IT space.
• Provide telephone, remote, and in-person technical support while delivering exceptional customer service.
• Provide detailed, clear, and professional written and verbal communication with internal and external stakeholders.
• Participate in continual service improvement initiatives including documentation, SOP development, reporting, knowledge base creation, and process improvements.
• Contact vendors to arrange for repair and/or warranty work of computer equipment as required.
• Collaborate with other IT team members on projects, deployments, and operational initiatives as required.
• Maintain software, license and hardware inventory.
• Maintain checklists and documentation related to support.
• Stay current with emerging technologies, security best practices, and industry trends to improve service delivery.
• Provide rotational on-site support for a multi-functional team.
• Rotating after hours IT Support on-call every 4th week and weekend.

Qualifications

• Successful completion of a Diploma/Degree in IT or an equivalent combination of skills and experience.
• Exceptional problem and incident management skills
• Experience supporting cloud-based infrastructure and Software-as-a-Service (SaaS) applications.
• Thorough knowledge and experience in multiple Windows Operating systems including Windows 10/11, and Windows Server 2019 and newer.
• Experience with user lifecycle management, including account provisioning, onboarding, offboarding, and access management.
• Excellent understanding of IT best practices.
• Analytical and problem-solving skills.
• Experience supporting Microsoft 365 including Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Entra ID.
• Working knowledge of relational and document-based databases, including tables, relationships, schemas, collections, and basic data analysis for troubleshooting purposes.
• Positive and friendly customer service attitude.
• Excellent attention to detail, ability to prioritize, and meet competing deadlines.
• Strong work ethic and positive team attitude.
• Strong communication skills;
• Ability to work effectively and professionally under tight timelines in a fast paced and changing environment with people at various levels within an organization.
• Ability to handle multiple tasks and demands simultaneously.
• Thrive in both independent and team-based work environments.

Why Work With Us

With over 20 years in the telehealth industry servicing clients across North America, Fonemed prides itself on providing outstanding client experience and practicing a culture of care in everything we do. We are a growing company who values our greatest resource - our people! We provide a collaborative company culture and a welcoming team. We offer our team the opportunity to work in an exciting industry and a competitive compensation package, including health benefits and retirement saving options, as well as a great paid leave program. If you are looking for an opportunity to work with a company that values you, apply today!

Fonemed is an equal opportunity employer and is committed to diversity. We appreciate the interest of everyone who applies for the position, however only those selected for an interview will be contacted. Please visit our website at www.fonemed.com.

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