Accounts Receivable Specialist

WHO IS FLOCK?

Every community deserves to be safe, it’s a fundamental right. Our mission is simple - to build technology that reduces crime and protects privacy. Flock partners with cities, businesses, schools, and neighborhoods to help protect where people live, work, and play. Last year, Flock technology supported over 1 million criminal investigations. We've also helped solve approximately 20% of reported crimes in areas where we're deployed, and have played a role in locating more than 10,000 missing people.

We are a high-performance team united by urgency, ownership, and a shared commitment to meaningful impact. The work is fast-paced and the expectations are high. We push beyond perceived limits, support each other, and hold ourselves accountable to delivering results that matter.

With over $1B in funding and an $8.3B valuation, we are scaling with intention and investing in the people who will help us build what others said could not be done. At Flock, you will find the opportunity to grow quickly, take on real responsibility, and contribute to something bigger than yourself.

The Opportunity

Flock Safety is looking for an Accounts Receivable Specialist to join our team in a remote capacity. Exemplary time management skills, a desire to solve customer problems, and effective communication are all key components to being successful in this role.

This role is part of the Collections department, will be responsible for the day-to-day collections, and customer support in relation to accounts receivable activity. You will be a member of the team that drives and owns cash collections in the company.

• Proactively manage collections on outstanding invoices through phone and email outreach, working toward daily, weekly, and monthly collection targets.
• Maintain concise, complete, and accurate collection notes and tags to enable management to report on collection performance and objectives.
• Perform customer reconciliations and analysis relating to past due balances.
• Foster strong relationships with internal teams to streamline communication and problem-solving.
• Escalate internal and external inquiries through management meetings and email communication to ensure timely resolution.
• Identify and suggest process improvements to enhance efficiency, optimize workflows, and maximize resources.
• Perform other duties as assigned to support the finance team, including but not limited to cash application, customer invoicing, and MEC deliverables.

The Skillset

• 2-5 years of experience in billing and accounts receivable in a fast-paced, high-growth environment, demonstrating the ability to thrive under pressure and manage multiple priorities efficiently.
• Experience in managing escalated customer matters with professionalism and tact, along with the ability to support team members.
• Strong analytical skills with the ability to navigate and manipulate datasets in Excel, utilizing pivot tables, VLOOKUPs, and complex formulas to extract insights and drive informed decision-making.
• Possess a high level of enthusiasm, a positive attitude, and the ability to remain adaptable in response to changing needs and priorities within a dynamic, fast-paced work environment.
• Self-motivated and organized, with the ability to work independently while managing time effectively and maintaining structure in a fast-paced setting.
• A team player, capable of collaborating cross-functionally with various departments to solve complex issues and drive effective, optimal account resolutions.
• Excellent communication skills, with the ability to interact confidently and clearly with both internal stakeholders and external customers.
• Proven experience with Salesforce and Zoom calls is a plus.
• Proven experience with Tesorio or other collections management systems is a plus.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock.

The First 30 Days

• Gain an understanding of the company’s products and services, customer contractual terms and payment terms.
• Cross train and absorb ownership of one high-value customer to understand and resolve collection issues. This includes developing a deep understanding of outstanding balances, proactively following up on past-due accounts, maintaining strong communication with clients, and ensuring timely payments.
• Develop a strong understanding of the workflows and processes related to billing cases across all assigned categories

The First 60 Days

• Continue to develop a strong understanding of the collection issues and resolutions across all assigned categories. Focus on conducting root cause analysis to identify recurring issues, resolve discrepancies efficiently, and implement proactive solutions to prevent future collection challenges.
• Work toward achieving your collections targets for the month. Focus on effectively resolving past-due accounts, reducing outstanding balances, and ensuring timely follow-ups with customers.
• Begin actively building strong relationships with Territory Sales Managers (TSMs) and Customer Success Managers (CSMs) for all your assigned customer accounts. Establishing open communication and collaboration with these key stakeholders will help ensure a seamless collections process, improve account resolution efficiency, and enhance overall customer experience

90 Days & Beyond

• Maintain solid working relationships formed with TSMs and CSMs on all your customer accounts.
• Prioritize identifying and implementing process improvements that streamline workflows, enhance efficiency, and drive down outstanding debt.
• Gaining a comprehensive understanding of the full invoicing process. This will include conducting thorough invoice audit checks to ensure accuracy and compliance, as well as properly identifying and resolving discrepancies by appropriately 'casing' inaccurate invoices.
• Be able to provide feedback on ways we can improve.

Salary & Equity

In this role, you’ll receive a starting salary between $65,000 and $75,000 as well as Flock Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

Location

We’re building the impossible, together. To drive innovation through in-person collaboration, we’re prioritizing candidates in our key hubs: Atlanta, Austin, Boston, Chicago, Denver, Los Angeles, New York City, and San Francisco. While we value the energy of our hub communities, we embrace remote work and welcome applications from exceptional talent across the United States.

The Perks

🌴Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.

⚕️Fully-paid health benefits https://drive.google.com/file/d/1ZJtOz4awU9zcMeAtDbiha9Z2Oze1LRDH/view?usp=sharing plan for employees: including Medical, Dental, and Vision and an HSA match.

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven https://www.mavenclinic.com/, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.

💖Caregiver Support: We have partnered with Cariloop https://www.cariloop.com/ to provide our employees with caregiver support.

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

Flock is aware of fraudulent individuals and agencies falsely claiming to represent our company. All legitimate communication from Flock will come from an email address ending in @flocksafety.com http://flocksafety.com. We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock role, please report it to recruiting@flocksafety.com