Shop & Station Agent

<p>Flix (knows as FlixBus) is a tech driven mobility provider aiming to make travel more accessible, sustainable, and affordable.</p> <p>As a <strong>Shop &amp;</strong> <strong>Station Agent</strong> at Flix, you will make a direct impact by supporting travelers at our <strong>new FlixShop </strong>in<strong> Edinburgh</strong> <strong>Bus Station</strong>, managing station operations, and promoting our green mobility mission.</p> <p>Be a part of our new operations team in Edinburgh, driving the opening of our first UK travel<strong> </strong>shop where we help thousands of people travel smart and sustainably every day. You’ll be part of the local frontline team ensuring our passengers enjoy a smooth, friendly, and professional travel experience</p> <h3><strong data-renderer-mark="true">About the Role</strong></h3> <ul> <li>Welcome and guide passengers at the Edinburgh FlixBus shop and Edinburgh Bus Station</li> <li>Support travelers with personalised travel advice and promote FlixBus products and services</li> <li>Perform ticket checks, check-ins, and coordinate smooth departures with drivers</li> <li>Assist passengers during disruptions by providing timely updates and practical solutions</li> <li>Monitor and report operational issues such as delays, competitor activity, or customer feedback</li> <li>Manage ticket sales, refunds, and daily cash handling in the Flix Shop</li> <li>Use digital tools (apps, tablets) to support efficient station operations and communication</li> </ul> <h3><strong data-renderer-mark="true">About You</strong></h3> <ul> <li>2+ years of experience in customer-facing roles (transport, hospitality, retail, tourism, etc.)</li> <li>Fluent in English; additional languages are a plus</li> <li>Strong communication and interpersonal skills with a friendly, supportive presence</li> <li>Comfortable using digital tools to manage day‑to‑day station tasks</li> <li>Resilient under pressure and able to remain professional in challenging situations</li> <li>Flexible to work rotating shifts Monday–Sunday between 07:00 and 00:00</li> <li>Proactive, motivated, and eager to grow in a dynamic, fast‑moving environment</li> </ul> <p><strong data-renderer-mark="true">We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! &nbsp;</strong></p> <h3><strong>What We Offer</strong></h3> <ul> <li data-renderer-start-pos="11445"><strong data-renderer-mark="true">Travel perks</strong>: 12 free Flix vouchers + 12 discount vouchers for friends &amp; family.&nbsp;</li> <li data-renderer-start-pos="11742"><strong data-renderer-mark="true">Wellbeing support</strong>: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.&nbsp;</li> <li data-renderer-start-pos="11877"><strong data-renderer-mark="true">Learning &amp; Development</strong>: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.&nbsp;</li> <li data-renderer-start-pos="12004"><strong data-renderer-mark="true">Mentoring Program</strong>: Connect with experienced colleagues to gain insights and accelerate your career.&nbsp;</li> </ul> <p><strong>To view more local benefits specific to each office location, please check out this link:&nbsp;<a href="https://flix.careers/locations/">Locations - Flix Career</a></strong></p> <hr> <p>&nbsp;</p> <p><strong>Why Join Flix?</strong></p> <p data-renderer-start-pos="12125">At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.<br>As we continue to expand across the globe, you can make a real difference in how we work.</p> <p data-renderer-start-pos="12434">If you’re ready to grow and lead your journey, Flix is the place for you!</p> <p style="line-height: 1.4;"><iframe src="https://www.youtube.com/embed/YlHz7TiiRAw" width="560" height="314"></iframe></p> <p>&nbsp;</p>