Enterprise Customer Success Manager

TITLE: Enterprise Customer Success Manager -  Healthcare OR Ecom/Retail

REPORTING TO: Chief Revenue Office

LOCATION: Brooklyn, NY (Onsite M-F)

Who The Flip Is Flip?

Ever call your local taxi company, healthcare provider, or favorite eCommerce brand, and have a crazy good voice ai answer? That’s Flip. Hundreds of brands from Brooklinen, Princess Polly, and Hexclad Cookware to Tory Burch, Belk and the NFL trust Flip to have millions of phone calls with their customers every week.

We’ve built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and with a constant belief that the team is the best thing we’ve built. Both are true today and increasingly so every day.

Many on our team would tell you this is their favorite place they’ve ever worked, and the hardest they’ve ever worked. It’s ideal for people who want to go all-in, do the work, ride the roller coaster, and have a great flippin' time doing it. We’re a small and mighty team of 50 today with offices in NYC, LA, and the UK.

What You’ll Do

• Make sure our reference list is as long as our customer list…
• Make Flip the most impactful tool in the tech stack for our customers, i.e. deliver business impact through our product, identify the problems they’re looking to solve, configure our product to optimize performance, and collaborate with our product team to constantly raise the roof.
• Be our customers’ favorite vendor to work with - build authentic, trust-based relationships where every interaction leaves clients feeling heard, supported, and excited about what’s possible. Expand our network of champions across all relevant stakeholders. Get on airplanes to meet them in person.
• Support prospects in evaluating our product, then lead implementation all the way through the lifetime of the relationship.
• Go above and beyond for their requests - make the extra test call, solve edge cases, and deliver outcomes customers didn’t even realize were possible.
• Become a product and domain expert quickly (within week 1) - master Flip’s platform (either ecom/retail or healthcare) workflows so you can configure, troubleshoot, and advise with authority.
• Unpack their problems and dig into the “why” - get past surface level issues to uncover root causes.
• All jobs at Flip →