Senior Product Designer, Clinical Workflows

Reimagine the infrastructure of cancer care within a community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem. 

We're looking for an experienced Senior Product Designer to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career. 

What You'll Do

You’ll work on Clinical Tools within OncoEMR, an electronic health record that is used to help coordinate and facilitate patient care in cancer clinics across the United States. From designing new workflows to implementing usability enhancements, your work has the potential to empower a wide range of caregivers throughout a patient’s treatment journey. In addition, you'll also:

• Be involved in every stage of the design process, from discovery user research to product scoping to feature implementation
• Observe and talk to doctors, nurses, and operations staff in order to consider and evaluate problems from multiple angles, identifying user needs
• Generate hypotheses and help frame solutions through both quantitative and qualitative user research methods
• Leverage AI design tools to accelerate your workflow, from rapid prototyping of complex clinical ideas to streamlining design documentation and stakeholder artifacts 
• Work within a cross-functional team to validate both low and hi-fidelity interaction design prototypes using feedback from internal and external stakeholders
• Identify edge cases and display states to accurately show complex patient data, ensuring a high bar for user trust and transparency
• Communicate your ideas through design presentations and workshops to create alignment on proposed solutions and next steps before moving into feature development
• Collaborate and partner with product managers, engineers, and clinical experts to shape quarterly roadmap work and objectives through strategic design input
• Contribute to our shared design system, ensuring it evolves to support new interaction paradigms and maintains consistency across our products.

You will have the opportunity to work closely with oncologists, nurses, practice administrators, research coordinators, data scientists, engineers, product managers, health informaticists, and of course other designers in a flexible environment, learn about the intricacies of the healthcare system, and deliver well-designed solutions that not only solve problems, but will change the way design is applied to healthcare products and processes.

Who You Are

You're a Product Designer with 5+ years of experience designing complex, multi-step workflows in an applied product, user experience or interaction design role. Successful OncoEMR designers typically possess a generalist skillset, and have the ability to concisely explain complex problems and projects to audiences of all backgrounds in both written and verbal form. 

• You have knowledge of user centered design practices and contemporary design tools - including AI design software - and a sophisticated understanding of how best to apply both to your craft
• You possess a discerning eye for AI implementation and have experience articulating its strategic value and its impact on clinical safety and user trust. You can walk through examples of how you’ve collaborated with cross-functional stakeholders to make informed decisions on when to utilize AI and when traditional interaction patterns are more appropriate.
• You have experience working within and beyond an established design system, and have opinions on best practices and ways to scale adoption. You enjoy collaborating with both engineering and design to deliver improvements and impact through consistency in UI.
• You have a portfolio that tells the story of how you’ve applied design to solve problems in the past, starting at an idea and ending with a solution in the hands of your users, as well as what you learned throughout the process. 
• You have strong stakeholder management skills and comfort working with expert-level users to translate complex user requirements into intuitive digital experiences
• You have experience conducting research with internal and external users, using those insights to refine everything from high-level product strategy to specific interface states

Where you’ll work 

In this hybrid role, you’ll have a defined work location that includes work from home and 3 office days set by you and your team. For more information on our approach to hybrid work, please visit the how we work website. 

Life at Flatiron 

At Flatiron Health, we offer a full range of benefits to support you and your loved ones so you can focus your working hours on improving cancer care and accelerating cancer research, and your non-working hours on everything else life has to offer: 

• Work/life autonomy via flexible work hours and flexible paid time off
• Comprehensive compensation package
• 401(k) contribution to help you reach your retirement planning goals
• Financial health resources including 1:1 financial advice
• Mental well-being tools and services 
• Parental benefits and policies including family-building care and generous leave
• Path to parenthood programs supporting fertility, adoption and surrogacy
• Travel support for safe healthcare services

In addition to our robust benefit offerings, visit our Life at Flatiron page to learn how we support continuous learning and celebrate inclusion and belonging in the workplace.