Renewals Manager

About the Role

The Renewals Manager is a process-driven, detail-oriented individual contributor responsible for executing renewal contracts across a broad segment of customers. This role plays a critical part in ensuring customers experience uninterrupted service by driving accurate, timely, and compliant renewal execution.

The Renewals Manager serves as an internal subject matter expert on contracting workflows, approvals, and operational requirements, partnering closely with Sales, Legal, Finance, Security, and Deal Desk teams. While the role is primarily focused on internal coordination and documentation, it also requires clear and professional communication with customers to confirm renewal details, timelines, and contracting requirements.

This is a high-volume, execution-focused role well suited for someone who thrives in structured environments, enjoys managing multiple transactions simultaneously, and takes pride in delivering a smooth and reliable renewal experience for customers.

This is a full-time, hybrid position based out of our Oakland, CA, or Denver, CO offices.  Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

Technologies You’ll Use

Salesforce, Catalyst, Slack, Looker, Sigma, Clari, Hex, ChatGPT, Workday, Zendesk, Gong, Outreach, Slab, G Suite, Jira

What You’ll Do

• Manage and coordinate end-to-end renewal workflows, ensuring all required documentation, approvals, and system updates are completed accurately and on time. Drive on-time renewal execution to prevent service disruption and support a positive customer experience.

• Serve as a subject matter expert on internal contracting processes, tools, policies, and approval paths.

• Partner with Sales, Legal, Finance, Security, and Deal Desk teams to resolve contracting blockers and maintain operational accuracy.

• Prepare renewal documentation, process amendments, and maintain high-quality data hygiene across CRM and contract management systems.

• Communicate directly with customers, as needed, to confirm renewal terms, timelines, or required contractual updates.

• Monitor renewal queues and provide operational support during peak renewal periods (e.g., marketplace resubscriptions).

• Identify opportunities for process improvements that increase renewal efficiency, consistency, and scalability.

Skills We’re Looking For

• 1–3 years of experience in SaaS renewals, sales operations, deal support, customer operations, or a related function.

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