Manager, Account Manager

About the Role

The Manager of Account Management leads a team responsible for owning and growing revenue across an existing customer base. This role is accountable for net revenue retention, including upsell, cross-sell, renewals, and accurate forecasting, while ensuring customers expand their usage in line with business value.

This leader ensures the team executes a scalable, data-driven commercial motion, balancing strong customer relationships with disciplined pipeline management, forecasting rigor, and predictable revenue outcomes.

This is a full-time, hybrid position based out of our Oakland, CA, or Denver, CO offices. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

Technologies You’ll Use

Catalyst, Outreach, Salesforce, Slack, Looker, Sigma

What You’ll Do

• Lead, coach, and develop a team of Account Managers responsible for renewals, expansions, and revenue growth.

• Own team performance against revenue targets, including consumption growth, upsell, cross-sell, and renewal outcomes.

• Establish and enforce forecasting discipline, ensuring accuracy across pipeline, renewals, and expansion revenue.

• Drive consistent account planning and expansion strategies aligned to customer usage patterns and value realization.

• Partner cross-functionally with Customer Success, Marketing, RevEx, Deal Desk, and Product to ensure seamless execution across the customer lifecycle.

• Inspect pipeline health, deal quality, and renewal readiness; proactively address risk and slippage.

• Optimize processes, tools, and operating cadence to support efficiency in a high-volume, high-growth environment.

Skills We’re Looking For

• 5+ years of experience in SaaS account management, sales, or revenue leadership, with prior people management experience preferred.

• Proven success owning revenue in a consumption or usage-based pricing model.

• Strong command of forecasting methodologies, pipeline inspection, and revenue analytics.

• Demonstrated ability to coach teams on commercial strategy, negotiation, and value-based selling.

• Excellent cross-functional