Senior Director, Infrastructure Architecture & Engineering

United States (Remote)RemotePosted 27 days ago

Role Overview

Five9 is hiring a Senior Director, Infrastructure Architecture & Engineering. This is a full-time remote role, with the team based in United States (Remote). posted 3 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Resume Keywords to Include

Make sure these keywords appear in your resume to improve ATS scoring

PythonGoKubernetesTerraformAnsibleGitCI/CDPipeline

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Five9 is investing in the leadership of its platform function. We want someone who runs this like a software product organization. Infrastructure architects who use code on the side won’t make it here.

You will have deployed platforms that real developers consume. Versioned modules. Real release cadence. Deprecation done right. Consumers who pin to interfaces because they trust them. You will have built and run end-to-end pipelines where build, test, security, deploy, observe, rollback, and upgrade are first-class concerns. If you spent your career drawing diagrams and handing them off, this isn’t the seat for you.

The infrastructure as a service (IaaS) platform function is being reshaped, the team is being built up, and modernization is already in motion. Today the platform work is fragmented across reporting lines and skill sets. The right person walks in expecting that, gets the urgent work stable, and starts shaping the team and the operating model on a clock we can measure.

This is a player-coach leadership role requiring strong technical judgment, hands-on engagement in architecture and engineering practices, and the ability to build teams and systems that scale beyond individual dependency.

What success looks like in your first 120 days

A working map of the platform estate across our DCs and our cloud footprint, plus a clear-eyed read on the engineering practice you inherited and the team behind it
A personnel evaluation and a product roadmap, written like a software roadmap and not an architecture deck, that shows how Five9 moves toward an Internal Developer Platform with paved roads, self-service, and end-to-end pipelines, sequenced against budget and the work that’s already running
New engineers ramping into the team, retained engineers in active upskilling, a clear hiring plan in motion
Platform capabilities delivered end-to-end through the pipeline with real consumers, on-call and incident load redistributed across the team, you stepping out of the critical path

What you bring to Five9

Proven track record building, scaling, and transforming high-performing engineering organizations
Experience stabilizing and modernizing under-resourced teams and operational environments
Strong leadership skills with the ability to build accountability, ownership, and engineering discipline across globally distributed teams
Proven ability to lead large-scale technical and organizational transformation in complex production environments
Strong cross-functional leadership and stakeholder management skills across engineering, operations, security, and executive teams
Ability to mentor senior technical leaders and build scalable, high-performing organizations
Strong decision-making, prioritization, communication, and conflict resolution skills in high-pressure environments

What you will own

Own the platform function end-to-end across Openstack and Kubernetes (private cloud), Infrastructure as Code, automation frameworks, shared platform services, and AI compute infrastructure
Operate the platform as a product for internal engineering teams, driving adoption, self-service, developer experience, standardized platform patterns, and measurable delivery outcomes
Lead the platform software supply chain, including source control, code review, CI/CD, testing, security validation, artifact management, observability, deployment, rollback, release management, and lifecycle governance
Define and mature core platform services including observability, secrets management, DNS/DDI, identity, registries, CI/CD tooling, and GPU-enabled platform capabilities supporting AI workloads
Drive platform architecture and technology direction across Kubernetes, storage, and virtualization including operational hardening, scalability, and modernization initiatives
Establish scalable operational and engineering practices including SLOs, incident escalation response, change management, on-call health, runbooks, post-incident corrective actions, ADRs, code reviews, and shared ownership models
Build and develop a high-performing platform engineering organization through strong hiring, leveling, coaching, engineering standards, and organizational design practices
Partner closely with network, compute, storage, and datacenter operations leadership, security, production operations, cloud engineering, and automation teams to drive aligned platform execution at scale

What We Require

Proven ability to build, scale, and mature engineering organizations, including hiring, coaching, organizational design, and raising engineering standards
Strong executive communication skills with the ability to present platform health, reliability, adoption, cost, and roadmap metrics to senior leadership
Experience leading globally distributed engineering teams and embedded partner resources within a unified operating model
Bachelor's degree in computer science, engineering, business or related field

Technical Skills & Experience

10+ years leading platform, infrastructure, or cloud engineering organizations in large-scale production environments, including experience operating platforms as software products
Strong hands-on software engineering background with experience in Python, Go, or similar languages, along with Infrastructure as Code expertise using Terraform, Ansible, Git, or equivalent tooling
Deep experience building and operating CI/CD-driven platform environments with integrated testing, deployment, observability, rollback, security validation, and lifecycle management practices
Strong production-scale experience with on-premises Kubernetes and container platforms, including Rancher, OpenShift, Anthos, or similar technologies
Experience building and operating Internal Developer Platforms (IDPs) focused on self-service capabilities, standardized platform services, and developer adoption
Strong understanding of Site Reliability Engineering (SRE) principles, including SLOs, error budgets, observability, incident management, and operational reliability practices
Experience implementing security-as-code, policy-as-code, software supply chain controls, and progressive delivery patterns within CI/CD environments
Experience operating hybrid and multi-cloud environments, including public cloud, private cloud, virtualization, and AI/GPU-enabled infrastructure platforms

Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$135,900—$448,300 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

About Five9

Five9

five9.com

Hires remote

69 other open roles at Five9 on TryApplyNow.

View all 70 roles at Five9 Visit website

Frequently Asked Questions

How do I apply for the Senior Director, Infrastructure Architecture & Engineering position at Five9?

Use the Apply button above to submit your application directly to Five9. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Senior Director, Infrastructure Architecture & Engineering role at Five9 remote?

Yes. This is a remote role. The team is based in United States (Remote), but the position itself does not require relocating to that office.

What does a Senior Director, Infrastructure Architecture & Engineering at Five9 earn?

Five9 has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Senior Director, Infrastructure Architecture & Engineering role at Five9 posted?

This role was posted on June 15, 2026 (27 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

How much experience does the Senior Director, Infrastructure Architecture & Engineering role at Five9 require?

This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Five9 lists their specific requirements in the description below, so review the must-have qualifications closely before applying.

Browse Remote Jobs Hiring Now →