Technical QA Lead

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role:

You will lead quality assurance strategy and test execution for complex technology initiatives across web, application programming interface (API) and database-based solutions. Partner with development, product, and cross-functional teams to define test approaches, improve release quality, and strengthen testing practices. This role matters by helping teams deliver stable, secure, and high-quality solutions through structured test leadership and continuous improvement.

What you'll do:

• Create and implement comprehensive test strategies, test plans, and testing timelines for projects and releases.
• Define test scope, testing objectives, entry and exit criteria, and quality checkpoints across functional, performance, security, integration, and end-to-end testing.
• Lead testing activities across web, API, desktop, and database-based applications in on-premise and cloud-based test environments.
• Oversee defect identification, triage, tracking, resolution validation, and reporting throughout the defect lifecycle.
• Coordinate quality assurance resource planning, including test assignments, tooling usage, and execution priorities to support efficient delivery.
• Partner with development, product management, business, and release stakeholders to address quality risks and support smooth release cycles.
• Translate business, user, and system requirements into test scenarios, test cases, and automated or manual test scripts.
• Drive continuous improvement in team standards, test planning, automation adoption, metric collection, reporting, debugging support, and test execution practices.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 6+ years of experience in software quality assurance, test lead work, or test management across enterprise technology environments.
• 6+ years of experience testing web, application programming interface (API), desktop, and database-based applications.
• 6+ years of experience creating test strategies, test plans, test cases, and defect reporting for functional, integration, performance, and security testing.
• 6+ years of experience executing testing in on-premise and cloud-based environments and supporting end-to-end release validation.
• 6+ years of experience using test management, defect tracking, database query, and reporting tools, including Microsoft Office and comparable quality assurance platforms.
• Experience implementing end-to-end automation solutions and translating user, system, and business requirements into executable test scripts.
• Demonstrated ability to troubleshoot defects, analyze root causes, collect testing metrics, and communicate status clearly in verbal and written formats.
• Bachelor's degree in information technology, computer science, engineering, or a related field, or equivalent combination of education, related experience and/or military experience.

Important info about this role:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
• We’re better together. This role is fully on-site.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

#LI-IH1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.