Director, Project Management and Scrum Master

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director, Project Management and Scrum Master

• Coach teams and leaders on Agile frameworks, Scrum methodologies, and continuous improvement practices.
• Lead the planning, execution, and delivery of complex technology and business transformation initiatives.
• Serve as a Scrum Master for one or more Agile teams, facilitating Scrum ceremonies and ensuring adherence to Agile principles and best practices.
• Partner with Product Owners, Engineering leaders, and business stakeholders to define priorities, manage dependencies, and align deliverables with strategic objectives.
• Drive program governance, risk management, issue resolution, and executive-level reporting.
• Facilitate sprint planning, daily standups, sprint reviews, retrospectives, and backlog refinement sessions.
• Monitor project scope, timelines, budgets, resources, and key performance indicators to ensure successful delivery.
• Identify and remove impediments impacting team productivity and delivery outcomes.
• Lead change management efforts and support organizational adoption of Agile practices.
• Mentor project managers, Scrum Masters, and team members to strengthen delivery capabilities across the organization.
• Build strong partnerships with internal and external stakeholders to achieve project objectives.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

• 10+ years of project, program, or delivery management experience in a technology-driven environment.
• 5+ years of experience leading Agile teams as a Scrum Master, Agile Coach, or Project Manager.
• Experience managing large-scale, cross-functional programs involving multiple stakeholders and business units.
• Strong knowledge of Agile frameworks, Scrum, Kanban, SAFe, or other scaled Agile methodologies.
• Experience with project management tools such as Jira, Azure DevOps, Rally, or similar platforms.
• Proven ability to manage risks, dependencies, budgets, timelines, and resource planning.
• Excellent communication, facilitation, conflict resolution, and stakeholder management skills.
• Demonstrated leadership experience managing and developing high-performing teams.
• Bachelor's degree in business, information technology, computer science, engineering, or a related field, and/or equivalent military experience.

• Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Agilist, PMP, or equivalent certification.
• Experience in financial services, fintech, payments, or banking environments.
• Experience managing enterprise-scale digital transformation or modernization initiatives.
• Knowledge of cloud technologies, DevOps practices, and software development lifecycle methodologies.
• Experience presenting project and program updates to senior leadership and executive stakeholders.

Important info about this role:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
• We’re better together! This role is fully on-site.
• This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered.

#LI-IH1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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