Account Manager (Growth)

About Finch

We are on a mission to revolutionize employment by building the infrastructure that powers every facet of work. To do this, we're looking for individuals who think about problems holistically and in-depth, who are relentlessly curious, self-starters, and determined to drive ideas from inception through to completion.

Finch is a Series B company backed by a fantastic set of firms, angels, and our developers including General Catalyst, Menlo Ventures, Homebrew, BoxGroup, YCombinator, Charley (1st business hire at Plaid), Sima (ex-Head of Biz Dev at Plaid), Henrique + Pedro (co-CEOs at Brex), Jeff + Wayne (co-CEOs at Digits), Immad (CEO at Mercury), Sam (CEO at Vouch Insurance), Karim (CTO at Ramp), and more.

About Our Team

We're a team of problem solvers who aren’t afraid to challenge assumptions. We value velocity, curiosity, empathy, and diverse perspectives. Everyone on the team is excited about the scope of the problems we address and the potential impact our work can have on the global workforce. We realize that the value we provide comes with great responsibilities, and therefore make security and privacy our highest priorities.

We come from a diverse set of backgrounds and each member brings different skills to the group. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and potential will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns.

About The Role

Finch is looking for a programmatic, data-driven Account Manager to own and grow our SMB customer base.

This role is designed for someone who thrives in scale: identifying trends across many accounts, turning insights into repeatable playbooks, and using technology and automation to drive incremental improvements in retention and expansion.

You will partner closely with our Growth-focused Developer Success Engineering team, as well as Product, Finance, and Operations, to test approaches, refine renewal and expansion motions, and operationalize what works across the broader customer base.

This individual will serve as the primary owner of expansion, customer renewals, and contract discussions, balancing strong customer advocacy with a clear focus on revenue growth, retention, and long-term value.