Senior Manager, Implementations

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the Role

As a Sr. Manager, Implementations, you will lead the successful delivery of BPAAS client implementations, ensuring projects are executed efficiently and aligned with client objectives. You will oversee implementation teams, drive delivery excellence, oversee vendor management, own revenue targets, and serve as a strategic partner to clients throughout the onboarding journey. Success in this role requires strong leadership, banking expertise, and the ability to manage complex engagements while delivering exceptional client outcomes.

What You Will Be Doing

• Lead and develop implementation teams across multiple client engagements.
• Oversee solution design, configuration, data migration, testing, and deployment activities.
• Partner with clients to define implementation strategies and business requirements.
• Ensure projects are delivered on time, within scope, and to quality expectations.
• Manage implementation risks, issues, and stakeholder communications.
• Drive adoption of implementation best practices and process improvements.
• Collaborate with product, support, and development teams to resolve complex client needs.
• Monitor team performance, resource utilization, and client satisfaction metrics.
• Support business growth through strong client relationships and implementation expertise.
• Manage vendor performance and ongoing governance councils

Required Qualifications

• Bachelor’s degree in Business, Accounting, Finance, Technology, or a related field, or equivalent experience.
• Typically 5+ years of experience in software implementations, consulting, or professional services within financial services.
• At least 3+ years of experience leading implementation, consulting, or project delivery teams.
• Strong knowledge of image solutions, banking software, or banking operations.
• Experience managing complex client-facing projects and cross-functional stakeholders.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and relationship management abilities.
• Ability to drive results in a fast-paced, client-focused environment.

Preferred Qualifications

• Experience with FIS ImageCentre
• Deep understanding of banking operations (in-branch and service centers)
• Experience with data migration, solution configuration, and business process transformation.
• Project management certification such as PMP or Agile credentials.
• Experience leading enterprise software implementation programs.

What We Offer you

At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:

• Opportunities to make an impact in fintech

• Personal and professional learning

• Inclusive, diverse work environment

• Resources to give back to your community

• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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