Senior Manager, Community Relations

Job Description:

Note: Fidelity will not provide immigration sponsorship for this position.

The Role

The Texas Community Relations role serves as the Fidelity lead for community engagement across the Dallas-Fort Worth (DFW) area, building and sustaining strategic partnerships with key internal and external stakeholders, including community leaders, nonprofit organizations, business partners, and senior Fidelity leadership.

This role is responsible for advancing Fidelity’s community engagement, employee volunteerism, and community impact strategies in alignment with enterprise priorities and local needs. It sets direction informed by deep expertise and leads a broad portfolio of regional, multi-region, and enterprise initiatives, driving alignment and measurable outcomes through effective cross-functional collaboration.

In addition to onsite presence, the position requires regular in-person engagement in DFW communities to build trust, credibility, and a deep understanding of local needs.

Key responsibilities for this role include:

• Shape and advance comprehensive community engagement and employee volunteerism strategies aligned with Fidelity’s business objectives.
• Identify and cultivate high-value partnerships, sponsorships, and collaborations that support under-resourced communities while delivering measurable business value.
• Represent Fidelity externally on nonprofit boards, advisory councils, task forces, and community commissions, strengthening the firm’s visibility and influence.
• Serve as a trusted advisor to business and regional leaders, providing insight on community relations opportunities, risks, and emerging trends.
• Lead through influence across Corporate Affairs, Public Affairs, Government Relations, and business partner teams to drive coordinated outcomes.
• Oversee end-to-end program management, including strategic planning, execution, risk management, measurement, and reporting.
• Steward budgets and resources effectively while ensuring strong governance, compliance, and confidentiality practices.
• Measure and communicate outcomes that demonstrate both community impact and enterprise value.
• Leverage community engagement and volunteerism to enhance talent attraction, retention, and Fidelity’s reputation as an employer of choice.

Based on the selected candidate’s experience the position will be leveled as a Senior Manager or Director.

The Expertise and Skills You Bring

Required

• Bachelor’s degree or equivalent relevant experience
• Approximately 8–12 years of experience in community relations, corporate citizenship, corporate social responsibility, or related fields
• Deep knowledge of community engagement, with growing or established subject matter expertise
• Strong track record of building and managing relationships with nonprofit and community-based organizations
• Advanced communication, collaboration, influencing, and stakeholder engagement skills
• Proven ability to operate effectively within a complex organization while managing multiple concurrent priorities
• Experience working with and supporting historically under-resourced communities
• Strong business and organizational acumen, with executive presence and the ability to communicate effectively across all levels
• Demonstrated strength in community engagement, program management, sponsorship development, and stakeholder partnership execution
• Proven ability to build relationships and collaborate across teams, influencing outcomes with or without formal authority
• Track record of delivering measurable results aligned with business priorities and community goals
• Strong strategic thinking and critical analysis skills, with the ability to connect initiatives to broader organizational objectives
• Ability to contribute to or lead strategy development, including setting direction, prioritizing initiatives, and aligning resources

Core Competencies

• Strategic Thinking and Business Alignment
• Community Relations and Engagement
• Stakeholder and Alliance Development
• Brand and Reputation Management
• Influencing and Inclusive Leadership
• Program, Project, and Event Management
• Sponsorship and Partnership Development
• Service Excellence and Solution Orientation

The Team

The Community Relations team is responsible for developing, implementing, and managing Fidelity’s community engagement and employee-volunteerism efforts.

This role sits within the Community Relations team and reports to the Vice President, Regional Community Relations. The position partners closely with peer Community Relations leaders nationwide and collaborates extensively with Texas-based business and community stakeholders.

How Your Work Impacts the Organization

Fidelity’s Corporate Affairs team focus is on delivering consistent, outstanding, and coordinated communications programs that strengthen Fidelity’s reputation with customers through the media (traditional and social), engage associates, and support business priorities. This group also plays a key role through the oversight of the firm’s state and local government relationships, public affairs, and community relations activities across Fidelity’s regions in the U.S. As part of a centralized organization, you will know what’s important across the enterprise and benefit from a culture that promotes professional and personal growth.

This role advances Fidelity’s position as a good corporate citizen and creates meaningful impact in underserved community. You will support the development and implementation of Fidelity’s community relations strategy locally and support ways for associates and leaders to connect with the community. The work enhances firm’s profile with media, opinion leaders, policymakers, and the public; positions the firm as employer of choice for prospective talent; and helps the firm meet RFP client requirements on corporate citizenship.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Category:

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.