Senior Technical PSenior Technical Program Manager – Software & Information Systemsrogram Manager – Software & Information Systems

About Us

FaxSIPit has been at the forefront of fax communications for over 34 years, delivering secure, reliable, and innovative fax solutions to businesses worldwide. We specialize in white-label, hosted fax services that enable tens of thousands of users to securely exchange millions of documents every month.

Security, reliability, and operational excellence are central to everything we do. Our platforms support mission-critical communications across regulated industries, and we continue to invest in innovation to modernize and evolve document delivery in a cloud-first world.

Why Work at FaxSIPit?

Caring Culture: We foster a supportive, respectful, and people-first environment where collaboration and accountability go hand in hand. Direct Communication: Our working style is informal and direct, focused on clarity, ownership, and results. Agile Teams: We operate in small, agile technical teams that value execution excellence and adaptability. Operational Excellence: Technology alone is not enough—reliability, security, and customer trust are core to our mission. Hybrid Work Model: Based in Vancouver, BC, we embrace a hybrid approach that balances in-office collaboration with flexible remote work.

Position Overview

FaxSIPit is seeking a Senior Technical Program Manager – Software & Information Systems to plan, organize, direct, and evaluate complex software and information systems programs supporting secure, hosted communications platforms.

This is a senior management role with end-to-end responsibility for software development programs, information systems operations, technical teams, budgets, schedules, and delivery outcomes. The successful candidate will oversee the full lifecycle of software and systems initiatives, from planning and architecture through deployment, operational support, and continuous improvement.

The role is based in Vancouver, BC, and involves close collaboration with internal technical teams, executive leadership, and international partners supporting system development and operations.

Key Responsibilities

• Plan, organize, direct, control and oversee the activities of teams that analyze, design, develop, implement, operate and administer computer and information systems.
• Manage and lead software development, embedded software systems, and technical program teams, including senior technical staff and team leads
• Establish policies, standards, and procedures for software development, system security, operational reliability, and service continuity
• Oversee program budgets, staffing plans, timelines, and delivery commitments
• Coordinate the development, deployment, and ongoing operation of secure communications platforms and hosted services
• Ensure compliance with applicable security, privacy, and regulatory requirements affecting information systems
• Direct system lifecycle activities, including architecture planning, platform upgrades, release management, and operational support
• Act as the senior escalation point for technical program risks, system issues, and stakeholder concerns
• Coordinate with international technical partners and service providers supporting software development and platform operations
• Drive operational and engineering changes to support TAA-compliant and geographically diversified production strategies
• Mentor, evaluate, and develop technical managers and staff, fostering a high-performance and accountable culture
• Required Qualifications & Experience
• 15+ years of progressive experience in software development, information systems, or technical program environments, including senior management roles
• Demonstrated experience managing software development teams, systems teams, or technical program managers
• Strong background in secure communications platforms, embedded software systems, and complex system architectures
• Proven success delivering enterprise software or hosted service platforms from planning through deployment and operation
• Experience managing budgets, staffing, schedules, and executive-level reporting
• Ability to lead effectively in a fast-paced, security-focused, and technically complex environment

Education

• Bachelor’s degree in Computer Science, Information Systems, Business Administration or a related discipline (required)
• MBA or equivalent senior management training (preferred)
• Formal training or certification in program, project, or systems management is an asset

Additional Assets

• Experience navigating regulatory, privacy, or compliance frameworks affecting information systems
• Ability to travel internationally as required (e.g., United States, Asia, Middle East)
• Strong communication, stakeholder management, and leadership skills

Why This Role Matters

• Direct impact on FaxSIPit’s software platforms, information systems, and service reliability
• Opportunity to influence how secure communications systems are built, deployed, and scaled globally
• Close collaboration with executive leadership on technology strategy and operational excellence
• Competitive compensation and long-term growth within a stable, established, and innovation-driven company

Job Type: Full-time

Benefits

• Dental care
• Disability insurance
• Extended health care
• Paid time off
• Profit sharing
• RRSP match
• Work Location: Hybrid remote in Vancouver, BC V6A 4C7

Pay: CA$170,000.00-CA$210,000.00 per year