Integrations & Technical Support Specialist (Remote)

The Integrations & Technical Support Specialist sits at the center of ezCater's Partner Solutions team, owning the onboarding and ongoing support of API integrations with restaurant brands and third-party vendors. You're the person who makes sure data flows cleanly across our food delivery network — diagnosing issues, training partners, and turning messy integration edge cases into reliable, repeatable connections.

It's a role for someone who likes to get into the weeds of an integration, explain it clearly to both engineers and non-technical partners, and collaborate across teams to keep our network humming. You'll grow your technical depth while working shoulder-to-shoulder with Project Managers, Implementation Consultants, Trainers, and Technical Leads.

What You'll Do:

Onboard new integrations

• Partner with restaurant brands and third-party vendors to onboard new API integrations end to end.
• Test integrations during onboarding and throughout software development cycles.
• Document integration processes, configurations, and common failure modes so the whole team benefits.

Diagnose and resolve issues

• Investigate and resolve issues originating in API processes — reading logs, tracing requests, and reproducing errors to find root cause.
• Interpret and debug data across JSON, XML, and GraphQL payloads.
• Escalate and collaborate with engineering when an issue needs a code-level fix, with clear, well-documented reproduction steps.

Enable and train

• Provide technical training to internal teams and external partners as needed.
• Translate technical detail for non-technical stakeholders — and business context for technical ones.

Collaborate cross-functionally

• Work alongside Project Managers, Implementation Consultants, Trainers, and Technical Leads, and support the broader company on cross-functional issues when needed.
• Engage regularly with clients and vendors across North America via email, video conferencing, and screen sharing.

Grow

• Identify and act on opportunities for your own learning and engagement as our integrations and tooling evolve.

What You Have: 

• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.
• Solid understanding of API integrations and how they move data between systems.
• Comfort reading and interpreting JSON and XML (and a willingness to learn GraphQL if you haven't yet).
• Hands-on troubleshooting experience with technical integrations — you can form a hypothesis, test it, and narrow down a root cause.
• Exceptional written and verbal communication skills, with the ability to adjust your explanation to your audience.
• The ability to stay calm and resolve issues under pressure.
• Strong grasp of how data relates to business needs and objectives.
• Curiosity and creativity for solving complex operational catering challenges tied to integrations.

The national total target cash compensation range for this position, including base salary and bonus target, is $70,350–$92,400 annually.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).