HCM -Payroll- Compensation-Benefits-Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY GDS - Delivery Excellence Senior position

Within last decade, cost of delivery and Delivery excellence has become the most critical factors to run successful and popular businesses spread around the globe. To support such a dynamic and fast paced IT transformation industry, we are using various cutting-edge Delivery Excellence models and tools with relentless focus on automation to offer best in class and tailor-made solutions to our clients.

As a part of our global team, you will be part of GDS projects as Delivery Excellence management professional. You will be involved in working on challenging problems and creating next generation delivery excellence platforms.

The opportunity

The Manager – Workday Payroll, Compensation & Benefits will lead the AMS support function for critical workforce reward and pay-related processes within the Workday environment. This role is responsible for overseeing production support, service delivery, functional governance, issue prioritization, stakeholder engagement, team management, and continuous improvement initiatives across Payroll, Compensation, and Benefits. The ideal candidate will combine deep functional expertise in Workday support operations with strong people leadership, service delivery discipline, and the ability to manage complex support landscapes in a controlled and compliant environment.

Your Key Responsibilities

• Lead end-to-end AMS delivery for Workday Payroll, Compensation, and Benefits, ensuring SLA/KPI adherence
• Manage support operations including ticket prioritization, escalations, and service governance
• Provide functional oversight on payroll processing, compensation cycles, and benefits administration
• Drive resolution of complex issues (pay calculations, retro, deductions, eligibility, variances)
• Lead and mentor AMS team, ensuring quality delivery and continuous capability development
• Manage stakeholders and governance through reporting, reviews, and prioritization forums
• Oversee enhancements, releases, and ensure compliance with audit, controls, and security standards

Skills And Attributes For Success

• Leadership and team management
• Strong support governance and prioritization
• Deep functional and operational understanding
• Stakeholder management and executive communication
• Risk awareness, compliance discipline, and service excellence.

To qualify for the role, you must have

8+ years of Workday HCM experience, with strong expertise in Payroll, Compensation, and/or Benefits.

Proven experience managing AMS support or post-production support teams for Workday or similar HCM platforms.

Deep understanding of:

• Payroll operations and issue management
• Compensation processes and annual cycle support
• Benefits administration and eligibility
• Cross-functional dependencies with Core HCM, Absence, Time Tracking, Finance, and integrations
• Strong experience with incident management, service governance, prioritization, and stakeholder communication.
• Experience managing enhancements, release cycles, testing activities, and production change controls.
• Strong people leadership, mentoring, and team coordination capabilities.
• Workday certification in Payroll, Compensation, and/or Benefits

Additionally, Good To Have

• Experience supporting large enterprise or shared services environments.
• Knowledge of payroll controls, audit readiness, SOX considerations, and segregation of duties.
• Experience with Workday reporting, calculated fields, and downstream integration support.
• Familiarity with ticketing tools, SLA reporting, and AMS governance frameworks.

What We Look For

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries

What Working At EY Offers

At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.