IT Support Associate I

Edison, NJ, United StatesPosted 5 weeks ago

Role Overview

Expeditors is hiring a entry-level IT Support Associate I. This is a full-time role in Edison. Part of Expeditors's Security hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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LinuxORProcurementInventoryBenefitsComplianceEarlyFollows

Job description

Early-career technician delivering first-level support; follows procedures, documents solutions, escalates
appropriately, supports routine maintenance with strong customer service. Follows established procedures, documents solutions, and escalates appropriately. Delivers strong customer service, supports routine maintenance, adheres to security/compliance requirements, and contributions to procurement and vendor interactions under guidance.

SKILLS | Expectations & Responsbilities

Technical Expertise - Provide first-level technical support for hardware, software, and
network issues, ensuring timely resolution. Assist in system updates, patching, and basic configuration under supervision. Maintain proficiency in troubleshooting operating systems, enterprise applications, and peripheral devices. Document technical solutions and contribute to the knowledge base for recurring issues.
Communication & Leadership - Communicate technical information clearly and effectively to non-technical users. Escalate complex issues promptly to senior technicians or relevant teams with detailed context
Customer Service Mindset - Escalate complex issues promptly to senior technicians or relevant
teams with detailed context. Deliver support with empathy and professionalism, ensuring a positive user experience. Respond to service requests promptly and keep users informed about resolution timeline
Critical Thinking - Analyze problems systematically to identify root causes and prevent recurrence. Apply logical reasoning to prioritize tasks based on urgency and impact.
Governance & Standards - Audit - Follow established IT policies, security protocols, and compliance
requirements. Ensure accurate logging of incidents and resolutions in the ticketing system for audit purposes. Assist in periodic audits by providing required documentation and system checks.
Vendor and Financial Acumen - Support procurement processes by providing accurate specifications for IT equipment. Collaborate with vendors for warranty claims or repairs under guidance from senior staff

Hardware Management: You will continuously manage the operational effectiveness of the branch's hardware, taking control of inventory, end of life, ordering, set up and retiring of all hardware.
Software: You will have responsibility for troubleshooting software issues, roll out of new software solutions, the backup and storage of data and its security and the effective use of technical solutions that support operational performance.
Solutions: In this role you will have the opportunity to build and develop solutions in conjunction with the operational teams, that drive efficiencies into the operational processes of the branch, supporting and or developing solutions that drive automation and optimization of productivity

Windows 11 OS experience and PC Troubleshooting; preferred candidates will have experience building PC's
Technology concepts - PowerShell, Networking, TCPIP, Cybersecurity, Cabling
Software - Office, Exchange, SharePoint
Effective problem solving skills
Ability to handle multiple tasks/projects
Demonstrated customer service skills and proven interpersonal skills
Good communication skills
Inquisitive and exploratory mind-set
IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
All your information will be kept confidential according to EEO guidelines.

About Expeditors

Expeditors

expeditors.com

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Frequently Asked Questions

How do I apply for the IT Support Associate I position at Expeditors?

Use the Apply button above to submit your application directly to Expeditors. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the IT Support Associate I position at Expeditors located?

This position is based in Edison. Expeditors has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a IT Support Associate I at Expeditors earn?

Expeditors has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the IT Support Associate I role at Expeditors posted?

This role was posted on June 2, 2026 (38 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the IT Support Associate I role at Expeditors entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Expeditors has listed.

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