Customer Service Representative

San Diego, CA, United StatesPosted 18 days ago

Role Overview

Expeditors is hiring a entry-level Customer Service Representative. This is a full-time role in San Diego. posted 2 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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Job description

Major Duties and Responsibilities

Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system
Track and trace shipments as required
Utilize Process Monitors and Workflows on daily basis
Ensure timely movement and delivery of freight to customers
Ensure documents are timely sent to customer or broker for customs purposes
Ensure accurate and timely client invoicing
Interact with our customers in arranging their shipments, exceeding customer service expectations
Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency
Ensure all customers' standard operating procedures are followed and updated
Meet KPI standards, as per the company procedures
Overseas communications, timely responses to emails and requests (internal and external)

Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience
Understanding of transportation documentation and terms is a plus
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Strong desire to learn
Good computer skills (Excel, Word, PowerPoint)
Fluent in English - Bilingual Spanish preferred
Must be able to pass TSA background check

Pay range for this position is $22-$24/hr

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus

About Expeditors

Expeditors

expeditors.com

On-site

140 other open roles at Expeditors on TryApplyNow.

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Frequently Asked Questions

How do I apply for the Customer Service Representative position at Expeditors?

Use the Apply button above to submit your application directly to Expeditors. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Customer Service Representative position at Expeditors located?

This position is based in San Diego. Expeditors has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Customer Service Representative at Expeditors earn?

Expeditors has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Customer Service Representative role at Expeditors posted?

This role was posted on June 29, 2026 (18 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the Customer Service Representative role at Expeditors entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Expeditors has listed.