Senior Program Manager (Tech)

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Introduction to the team   

The Membership & Engagement organization builds the platforms and capabilities that power trusted, personalized, and connected travel experiences. Our work spans three core domains - Loyalty, Identity, and Messaging, each foundational to how travelers interact with our brands.  

• Loyalty delivers the value, rewards, and benefits that drive repeat engagement and long term customer affinity.  

• Identity provides secure, seamless access and the unified traveler identity that powers personalization across the ecosystem.  

• Messaging ensures timely, reliable, and contextual communication across channels, enabling cohesive end to end journeys.  

Our teams operate at scale and at speed, translating strategy into durable systems and measurable outcomes. Together, we’re enhancing travel by creating a sense of belonging that keeps travelers connected and coming back.  

  

As a Senior Technical Program Manager, you will lead complex, cross domain initiatives that sit at the intersection of  technology delivery, execution discipline, and organizational effectiveness. You will be responsible for driving alignment from strategy through execution, bringing structure to ambiguity, clarity to priorities, and rigor to delivery.  

This role requires a senior leader who can navigate both deep technical programs while also shaping our operating model and influencing stakeholders through new ways of working. You will have strong stakeholder managements skills and be comfortable working closely with engineering, product, data, and business leaders to ensure outcomes are delivered predictably and at scale. 

In this role, you will: 

• Drive complex, cross-functional technical programs from definition through delivery, ensuring alignment across engineering, product, and partner teams to achieve agreed business outcomes 

• Translate strategic objectives into clear, executable program plans with detailed scope, milestones, dependencies, and success metrics, and continuously manage risk, issues, and trade-offs 

• Lead coordination of multiple technical teams and services, facilitating architecture, system design, API design, and data modeling discussions to ensure cohesive end-to-end solutions 

• Establish and run effective program operating rhythms, including governance, status, and decision forums, using data and metrics to provide clear visibility into program health and to influence stakeholders 

• Foster operational excellence by defining and driving standards for quality, reliability, security, and scalability across programs, including readiness, launch, and post-launch support processes 

• Apply familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products, and safely integrate and operate AI/ML enabled solutions that improve outcomes across multiple domains and services 

Minimum Qualifications: 

• Proven experience leading large-scale, cross-functional technical programs with ownership across multiple services or domains, including end-to-end delivery accountability 

• Solid background working closely with software engineering teams on system design, low-level design, API design, and data modeling, with the ability to understand and challenge technical approaches 

• Demonstrated ability to manage complex dependency maps, risks, and trade-offs across organizations, using data and metrics to drive decisions and communicate program status and outcomes 

• Familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products, including safely integrating and operating AI/ML enabled solutions that improve customer or business outcomes 

Preferred Qualifications: 

• Experience driving technical programs that operate at significant scale, with demanding reliability, performance, and security requirements across multiple services or platforms 

• Track record of influencing technical and architectural direction across teams or domains, facilitating decisions that balance short-term delivery needs with long-term architectural health 

• Demonstrated excellence in building and improving program management frameworks, operational processes, and metrics that raise the bar on execution quality and predictability across organizations 

• Experience applying AI/ML capabilities or AI-assisted tooling within complex technical programs to improve developer productivity, customer experiences, or operational efficiency, while ensuring safe and compliant usage aligned to organizational standards 

The total cash range for this position in San Jose is $199,000.00 to $278,500.00. Employees in this role have the potential to increase their pay up to $318,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.