Executive-Back-End/Voice/Customer Service-Inbound - English customer service
EXL ServiceRole Overview
EXL Service is hiring a Executive-Back-End/Voice/Customer Service-Inbound - English customer service. This is a full-time role in IN. Part of EXL Service's Backend hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
As a potential candidate for this role, you will be responsible for managing customer interactions across multiple channels such as voice, chat, email, and WhatsApp. Your excellent communication skills in English, both spoken and written, will be crucial for delivering accurate information and timely resolutions to customer queries. You should possess prior experience in customer service or support roles and have the ability to work in rotational shifts with weekly offs. Your strong problem-solving and multitasking skills will enable you to handle end-to-end customer service tasks, including order processing, issue resolution, and follow-ups. It is essential to maintain a customer-focused mindset with a positive attitude and ensure professional, empathetic, and clear communication at all times. Collaboration with internal teams for quick and effective problem resolution is also a key responsibility in this role.
Qualifications required for this position include a Higher Education Diploma with 0-3 years of relevant experience. As a potential candidate for this role, you will be responsible for managing customer interactions across multiple channels such as voice, chat, email, and WhatsApp. Your excellent communication skills in English, both spoken and written, will be crucial for delivering accurate information and timely resolutions to customer queries. You should possess prior experience in customer service or support roles and have the ability to work in rotational shifts with weekly offs. Your strong problem-solving and multitasking skills will enable you to handle end-to-end customer service tasks, including order processing, issue resolution, and follow-ups. It is essential to maintain a customer-focused mindset with a positive attitude and ensure professional, empathetic, and clear communication at all times. Collaboration with internal teams for quick and effective problem resolution is also a key responsibility in this role.
Qualifications required for this position include a Higher Education Diploma with 0-3 years of relevant experience.
Frequently Asked Questions
How do I apply for the Executive-Back-End/Voice/Customer Service-Inbound - English customer service position at EXL Service?
Use the Apply button above to submit your application directly to EXL Service. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Executive-Back-End/Voice/Customer Service-Inbound - English customer service position at EXL Service located?
This position is based in IN. EXL Service has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Executive-Back-End/Voice/Customer Service-Inbound - English customer service at EXL Service earn?
EXL Service has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Executive-Back-End/Voice/Customer Service-Inbound - English customer service role at EXL Service posted?
This role was posted on April 15, 2026 (54 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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