Executive-Back-End/Voice/Customer Service-Inbound - English customer service

As a potential candidate for this role, you will be responsible for managing customer interactions across multiple channels such as voice, chat, email, and WhatsApp. Your excellent communication skills in English, both spoken and written, will be crucial for delivering accurate information and timely resolutions to customer queries. You should possess prior experience in customer service or support roles and have the ability to work in rotational shifts with weekly offs. Your strong problem-solving and multitasking skills will enable you to handle end-to-end customer service tasks, including order processing, issue resolution, and follow-ups. It is essential to maintain a customer-focused mindset with a positive attitude and ensure professional, empathetic, and clear communication at all times. Collaboration with internal teams for quick and effective problem resolution is also a key responsibility in this role.

Qualifications required for this position include a Higher Education Diploma with 0-3 years of relevant experience. As a potential candidate for this role, you will be responsible for managing customer interactions across multiple channels such as voice, chat, email, and WhatsApp. Your excellent communication skills in English, both spoken and written, will be crucial for delivering accurate information and timely resolutions to customer queries. You should possess prior experience in customer service or support roles and have the ability to work in rotational shifts with weekly offs. Your strong problem-solving and multitasking skills will enable you to handle end-to-end customer service tasks, including order processing, issue resolution, and follow-ups. It is essential to maintain a customer-focused mindset with a positive attitude and ensure professional, empathetic, and clear communication at all times. Collaboration with internal teams for quick and effective problem resolution is also a key responsibility in this role.

Qualifications required for this position include a Higher Education Diploma with 0-3 years of relevant experience.