Assistant Manager - Partnership & Alliances

JOB PURPOSE & SUMMARY The Partnership & Alliances Assistant Manager is responsible for leading and optimizing the partner ecosystem by managing strategic partnerships, operational processes, and cross-functional collaboration. The role ensures seamless partner onboarding, alignment with internal teams, and maximized partner performance through continuous monitoring, enablement, and innovation. This position plays a critical role in scaling partnerships, increasing operational efficiency, and driving long-term value for both EXL and its partners.

• PRINCIPAL ACCOUNTABILITIES
• Strategic Partnership Management
• Oversee operational aspects of partner relationships to ensure alignment with business goals.
• Drive collaboration and implementation plans with internal and external stakeholders.
• Cross-functional Collaboration
• Act as liaison across internal teams to ensure transparency and alignment on partner initiatives.
• Lead the development and execution of scalable partner strategies.
• Performance Monitoring & Reporting
• Track KPIs and performance metrics.
• Generate performance reports and identify growth and optimization opportunities.
• Onboarding & Integration
• Manage the end-to-end onboarding process.
• Provide training, resources, and tools for partner success.
• Sales & Technical Enablement
• Align internal sales and technical teams with partner strategies and domains.
• Process Optimization
• Continuously assess and improve partner management processes.
• Implement tools and systems for monitoring and automation.
• Innovation & Industry Trends
• Stay updated on industry developments and emerging technologies.
• Introduce innovative ideas to enhance partner engagement and operations.
• SKILLS AND KNOWLEDGE
• Strong understanding of partner ecosystems and partner lifecycle management.
• Deep knowledge of cloud ecosystems (e.g., AWS, Azure, Google Cloud).
• Excellent project and program management skills.
• Strong analytical skills for performance monitoring and reporting.
• Exceptional communication and interpersonal skills for cross-functional collaboration.
• Strategic thinking and problem-solving capabilities.
• Proficiency in process design and operational efficiency improvement.
• Ability to work independently and influence across functions and levels.

Educational Qualifications

• Bachelor’s degree in business, Technology, or related field (Master’s degree preferred).

Relevant and total years of Experience

• 4+ years of experience in partner management, engagement, or alliances.
• Proven experience working with global cloud providers and managing strategic partnerships.
• Experience in managing cross-functional teams and driving partner enablement programs.
• Familiarity with partner funding models, technical onboarding, and solution listing processes.