Representative, Contact Center III - Billing (Hybrid)

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.).  Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Individual will perform a variety of assignments associated with customer billing, such as adjustments, order entry, error processing, and the initiation of field investigations. Individual will be expected to make and to receive customer calls relating to billing issues. Will work under moderate supervision and must exercise some judgment within a framework as established by supervision.

• ·       Excellent interpersonal skills.
• ·       Excellent oral and written communication skills.·
•       Thorough knowledge of customer related procedures and policies.
• ·       Excellent PC skills, including mouse navigation.
• ·       Excellent keyboarding skills.
• ·       Excellent analytical skills.
• ·       Excellent decision-making skills.
• ·       Excellent organizational skills.
• ·       Flexibility.
• ·       Dependability.
• ·       Reliability.
• ·       Ability to work in a team environment.
• ·       Ability to work with minimal supervision.
• ·       Ability to multitask.
• ·       Ability to function effectively in a highly structured and monitored environment.

EXPERIENCE, SKILLS, AND ABILITIES:

Education and Experience:  A high school diploma or the equivalent and two years of related experience is required.  Effective communication skills and the ability to communicate in a concise and effective manner is also required.  The individual must be able to follow processes and work on their own.  Responding to customer calls outside of regularly scheduled hours in emergency situations is required.  Proficiency in typing and basic computer applications (Word, Excel, etc.) is required.  Experience with the customer billing system is preferred.  Applicants will be required to successfully pass the SHL Customer Service Representative test. 

 

Please include a resume with your application.

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Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:

$52,920.00-$58,800.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor