Associate Writer, Technical

Job Summary

We are looking for a motivated and detail-oriented Technical Writer to join our content team. In this role, you will work closely with product managers, engineers, and support teams to create clear, accurate, and user-friendly documentation. This is an excellent opportunity for a candidate looking to build a career in technical writing within an enterprise SaaS environment.

Key Responsibilities

• Create and maintain user guides, how-to guides, FAQs, and release notes for Infraon's product suite.
• Work with subject matter experts across Product, Engineering, and Support to ensure documentation accuracy.
• Test documentation against product functionality to achieve zero technical errors in content.
• Maintain consistency in style, tone, and branding across all product documentation.
• Update and publish content on the product documentation portal in line with release schedules.
• Incorporate feedback from product and content SMEs to continuously improve documentation quality.
• Assist in API documentation and technical references where applicable.
• Collaborate on LMS/video script content for product tutorials.

Requirements

• 1–2 years of experience in technical writing, preferably for software or SaaS products.
• Demonstrated ability to write concise, clear, and accurate technical content.
• Basic understanding of REST APIs and ability to interpret Swagger/OpenAPI documentation (preferred).
• Ability to understand and document product functionality from a user's perspective.
• Good communication and interpersonal skills for cross-functional collaboration.
• Familiarity with documentation tools such as GitBook or similar platforms is a plus.
• Willingness to learn and explore new products and technologies.
• Exposure to ITSM, AIOps, or IT infrastructure domains is an advantage.