IT Support Specialist

 Support Specialist

• Analyses approved requirements from stakeholders (across IT and business functions)
• Liaises with stakeholders and product owners in clarifying and detailing out requirements
• Works with the data engineers and the domain experts to extract and transform the data
• Designs, creates, and maintains the dashboards in the BI platform (Power BI Cloud)
• Demonstrates the accuracy of figures
• Deploys the dashboards to production
• Documents reporting user guides and data dictionary
• Implements BI ACLs
• Participates in the Agile SCRUM development process.
• Provides L2/L3 support in administering Power BI and for investigating & resolving incidents on the dashboards.
• Keeps the end users and stakeholders engaged by communicating new releases and maintenance windows
• Provide end user trainings/demonstrations

Personal Skills:

• Data design, modelling, management and visualization
• Excellent graphical design skills (important)
• Excellent communication skills (in English, both orally and in the writing, including moderating meetings) At ease with distant & international communications through several technologies  (ticketing  tool,  documents  and forums, phone, instant messaging, e-mail), Microsoft End User computing tool.
• Initial Education Background: Data design, modelling, management and visualization
• Power BI experience in creating data-rich dashboards, writing DAX expressions and implementing Row Level Security, Paginated Reports and other BI tools
• Experience in DataOps and/or Agile/SCRUM is a plus.

 

• Bachelor's degree or diploma
• Language skills and level expected:
• English (fluent) required
• Type and duration of previous experience
• 5+ year experience as BI engineer/expert 
• Good experience in MS SQL MS Azure DevOps