Operations Associate, AI

About the role (What you'll be doing)

At Eucalyptus, every patient deserves a great experience. A consult that actually helps them, information that lands when they need it, and care that feels personal even at scale. This role exists to build the systems that make that possible. You'll partner with our clinical, growth and product teams to identify where patients are underserved, then use AI and data to close the gap.

• Identify where patients get lost, confused, or disengage with their care journey, and build the automated systems and adaptive pathways that prevent it from happening at scale.
• Design and implement care pathways that respond to individual patient needs, moving away from generic experiences toward care that's genuinely personalised.
• Build infrastructure that measures practitioner performance against best practice and surfaces timely, actionable coaching feedback automatically.
• Define what "world-class" patient care looks like at Eucalyptus and build toward it, working across Claude, n8n, Zendesk, Lorikeet, and whatever tools you think should be in the stack.
• Raise the AI bar across the team: share what you're building, surface what's working, and actively bring others along on new tools, techniques, and approaches as they emerge.
• Use data and patient insights to diagnose problems, validate solutions, and make the case for where to focus next. You won't wait to be handed a problem brief.

About you (Who you are)

Skills & experience

• You use AI natively. It's already how you work. Your agents, automations, or code are doing a meaningful chunk of the work, and through them you've unlocked capabilities that go beyond what you could do alone.
• You start with the user problem, not the solution; you're drawn to understanding why something isn't working before reaching for a fix.
• You are data-led: you don't make a claim you can't back up, and you know how to find and frame the signal that should drive a decision.
• You find the problem yourself. You're self-directed, intellectually curious, and don't need a well-scoped brief to get started.
• You have evidence of having built something that solved a real problem: a business, a side project, an internal tool, or deep applied AI work in a prior role. 2-3 years is a rough guide; what you've built matters more than where.

Nice to haves

• Hands-on experience with the tools in our stack: Claude, n8n, Zendesk, or Lorikeet.
• Exposure to healthcare, telehealth, or patient-facing services, though a strong builder with genuine curiosity about the problem space is just as compelling.

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men's health and well-being, fertility, skincare, and preventative health.

Here's what makes joining Euc unique:

• What's next: Our goal for the next three years is to support 1 million patients globally to live better for longer. We're launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing: We're on the path to becoming the world's largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact: You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth: You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team: You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What's ahead in Australia?

• Grow with us globally: Get mentorship from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. Recognised on Hatch's Hotlist as one of Australia's top employers, we support early-career professionals to become future global leaders.
• Shape your career: Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Work where well-being matters: Experience catered wellness talks, exercise classes, Whoops to track your wellbeing, free barista coffees, funded social clubs, and quarterly rooftop parties.
• Innovate with purpose: Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage: Benefit from parental and miscarriage leave, health, professional development, and personal days, Whoop membership, and our Employee Assistance Program.