Job Title: Operations Manager - Database Administration Experience: 12+ years Location: Pune- HYBRID Role Summary Experienced Operations Manager with Senior DBA expertise in managing mission-critical database environments in cloud ecosystems. Combines deep technical knowledge with strong operational leadership to ensure high availability, performance, and reliability in a 24x7 global delivery model. Proven ability to lead incident management, drive automation, enforce governance, and improve SLA performance while mentoring teams and collaborating with cross-functional stakeholders.

Acts as a key escalation point and decision-maker for complex production environments.

Operations Manager: Led end-to-end P0/P1 incident management as Incident Commander, driving war rooms/bridge calls and reducing MTTR through rapid decision-making and cross-team coordination Owned SLA compliance (response & resolution), proactively identifying risks and driving improvements in MTTR, MTTD, and overall service reliability Directed major incident bridge calls, ensuring structured execution, clear task ownership, and timely resolution across Infra, App, Network, and vendor teams Acted as primary stakeholder SPOC, managing escalations and delivering clear communication on incident impact, status, and recovery timelines Conducted deep Root Cause Analysis (RCA) across infrastructure, application, and network layers to identify true failure points Led blameless postmortems, driving actionable engineering fixes and preventive measures to eliminate repeat incidents Developed and maintained runbooks, SOPs, and automated remediation workflows, improving operational efficiency and reducing manual intervention Drove operational governance and team leadership for L1/L2/L3 support, ensuring 24x7 readiness, strong ticket hygiene, and a culture of accountability and continuous improvement.

Technical

Expertise (Senior DBA Scope) Architect and manage complex multi-tenant database environments in cloud platforms Own database uptime, performance SLAs, and capacity planning Design and implement backup, recovery, and disaster recovery strategies Lead RCA for major incidents and ensure systemic fixes Drive automation of DBA operations (monitoring, maintenance, reporting) Approve and govern database changes via CAB processes Establish and enforce database standards, runbooks, and best practices Serve as senior escalation point for P1/P2 incidents Mentor DBAs and CloudOps engineers, building strong technical capabilities Core Technical Skills Progress Database (Mandatory) Linux (Production-grade administration) Database performance tuning & troubleshooting Capacity planning and high availability design Backup & recovery strategies Automation and scripting mindset Additional / Preferred Skills SQL Server, MySQL, MariaDB, Cassandra AWS (RDS, EC2, CloudWatch) Python, Bash scripting MongoDB ITSM tools (ServiceNow or equivalent) Monitoring & alerting platforms Governance, Stakeholder & Delivery Management Own service health dashboards, SLA tracking, and availability reporting Act as primary accountability owner for customer environments/platforms Collaborate with Service Delivery Managers, Client Managers, and Engineering teams Drive continuous improvement across reliability, performance, automation, and cost optimization Ensure compliance, audit readiness, and security standards adherence Manage operational risks, mitigation strategies, and leadership reporting Support customer onboarding, transitions, and go-live readiness Strengthen 24x7 operational model and on-call leadership Interested candidates can share there cv-