Senior Process Improvement Consultant

Redlands, CAPosted 29 days ago

Role Overview

Esri is hiring a Senior Process Improvement Consultant. This is a contract role in Redlands. posted 4 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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AgileScrumDevOpsORLucidchartSix SigmaLeanITIL

Job description

Overview

Leverage your technical expertise and passion for process improvement to identify, define, manage, and deliver transformational improvements. The Senior Process Improvement Consultant is a master practitioner and leader within the internal-consultant model, responsible for driving and facilitating advanced process improvement initiatives, mentoring colleagues, and leading the development of new service offerings.

Responsibilities

Lead Service Offerings: Deliver, design, launch, and continuously improve new process improvement services, such as kaizen events and innovation sprints, ensuring alignment with organizational goals and best practices.
Consulting & Mentorship: Serve as a lead consultant on complex projects, providing expert guidance, coaching, and mentorship to other team members, fostering a culture of continuous learning and skill development.
Process Design & Reengineering: Independently lead the analysis, modeling, and redesign of complex business processes, leveraging advanced tools and techniques to deliver measurable improvements.
Community of Practice Engagement: Actively participate in and help shape the cross-divisional Community of Practice, sharing knowledge, facilitating workshops, and driving adoption of process improvement methodologies.
Stakeholder Management: Build consensus and influence stakeholders at all levels, advocating for process improvement initiatives and facilitating buy-in for transformational change.
Continuous Improvement: Champion a culture of continuous improvement, identifying opportunities, implementing solutions, and measuring impact.
Quality Assurance: Ensure adherence to process standards and procedures, providing leadership in compliance and best practices.

Requirements

5+ years of experience with business process improvement
Experience with Agile, Lean, and DevOps methodologies
Strong documentation and diagramming skills
Ability to think strategically and plan and implement collaboratively
Strong sense of accountability for the success of the team and a passion for delivering value
Experience proactively escalating issues to appropriate levels of management
Demonstrated knowledge of business analysis skills, including process and data-driven analysis experience using common industry frameworks
Ability to document and analyze complex business processes using process modelling tools such as Microsoft Visio or LucidChart
Strong facilitation skills to elicit requirements from various personalities across the organization, including senior executives
Proven experience driving consensus across multiple stakeholders from different business functions
Excellent verbal and written communication skills to work effectively with business stakeholders, team members, and management
Ability to understand technical jargon and communicate it in layperson’s terms
Flexible and adaptive, reacting to project adjustments and alterations promptly and efficiently
Ability to effectively prioritize and execute tasks independently
Experience successfully championing change through advocacy, collaboration, and communication
Bachelor's degree in business management, strategy, or a related field

Recommended Qualifications

Training, experience or certifications in Lean, Six Sigma, or Business Process Management (BPM)
Training or direct experience with cross-functional process improvement initiatives
Experience leading cross-functional teams, including extended business partners and third-party vendors
Exposure to enterprise architecture frameworks and methodologies
Experience directly leading organizational change management activities
Project Management (PMI), Agile/Scrum training/experience
Training and/or direct experience with business analysis skills as described in the Agile Extension of the BABOK
Knowledge of UX/UI principles
Knowledge of enterprise architecture and business architecture frameworks (TOGAF, BIZBOK)
Experience with ITIL processes
Experience with ServiceNow (ITSM, ITBM, ITOM, CMDB, and related tools and practices)
Experience working in functional areas such as product development, product management, or professional services in a software development company

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Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is

$72,800—$135,200 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

About Esri

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Frequently Asked Questions

How do I apply for the Senior Process Improvement Consultant position at Esri?

Use the Apply button above to submit your application directly to Esri. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Senior Process Improvement Consultant position at Esri located?

This position is based in Redlands. Esri has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Senior Process Improvement Consultant at Esri earn?

Esri has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Senior Process Improvement Consultant role at Esri posted?

This role was posted on June 23, 2026 (29 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

How much experience does the Senior Process Improvement Consultant role at Esri require?

This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Esri lists their specific requirements in the description below, so review the must-have qualifications closely before applying.