Customer Service Representative

Full Timemid

Redlands, CAPosted 28 days ago

Role Overview

Esri is hiring a mid-level Customer Service Representative. This is a full-time role in Redlands. Part of Esri's Lifecycle hiring, posted 4 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Mid-level Lifecycle roles is $105k-$145k (based on 329 comparable listings). Many employers share specifics during the interview process or after an initial screen.

Resume Keywords to Include

Make sure these keywords appear in your resume to improve ATS scoring

SalesforceExcelSAPORCompensationBenefitsComplianceGDPR

Job description

Overview

Join Esri as a Customer Service Representative, a key contributor to delivering exceptional experiences for our customers worldwide. In this role, you will serve as a trusted partner, ensuring seamless interactions and operational excellence. You’ll leverage your problem-solving skills, attention to detail, and ability to collaborate across teams to help customers achieve success with Esri’s solutions. This position offers opportunities for professional growth and advancement within Customer Service and across the organization.

Responsibilities

Deliver exceptional customer experiences: Act as the primary point of contact for inquiries, ensuring timely, accurate, and personalized support that strengthens customer relationships.
Own the order lifecycle: Manage all stages of the order process—from initiation to fulfillment—while maintaining precise records and ensuring compliance with organizational standards.
Collaborate across teams: Partner with internal departments to resolve complex issues, provide insights, and ensure customers receive comprehensive solutions.
Drive operational excellence: Analyze processes, identify areas for improvement, and contribute to initiatives that enhance efficiency and customer satisfaction.
Champion continuous learning: Stay informed on systems and best practices to provide knowledgeable guidance and support evolving customer needs.

Requirements

1+ years of professional or customer service experience in a similar position, supporting similar responsibilities
Effective communication, prioritization, and multi-tasking skills with high attention to detail including experience working in a fast-paced environment
Ability to use resources to research issues and manage complex customer inquiries
Customer oriented with a high level of professionalism
Ability to learn new concepts and software programs quickly, retain large amounts of information, and adapt as priorities change
Experience with Microsoft Office Suite
Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.
High School diploma or equivalent

Recommended Qualifications

Bachelor’s in business or related field
Minimum typing speed of 35 wpm
Knowledge of SAP and Salesforce
Basic knowledge of Microsoft Excel

#LI-SM1

#LI-Onsite

Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is

$19.10—$33 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

About Esri

Esri

esri.com

LifecycleOn-site

406 other open roles at Esri on TryApplyNow.

View all 407 roles at Esri Visit website

Frequently Asked Questions

How do I apply for the Customer Service Representative position at Esri?

Use the Apply button above to submit your application directly to Esri. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Customer Service Representative position at Esri located?

This position is based in Redlands. Esri has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Customer Service Representative at Esri earn?

Esri has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Customer Service Representative role at Esri posted?

This role was posted on June 25, 2026 (28 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.