Site Reliability Engineer

Location: Hants County (Shubenacadie)

About

The Role

The Site Reliability Engineering (SRE) team at ESO is responsible for ensuring the reliability, scalability, and performance of our production systems. We operate at the intersection of engineering and operations, with a strong focus on automation, observability, and continuous improvement.

What You’ll Do

Support and maintain production and non-production cloud environments (Cloud Azure/AWS).

Troubleshoot complex, distributed, cloud-based applications to identify root causes and implement durable fixes.

Monitor system health, performance, and reliability using observability tools (e.g., New Relic, ELK and Zabbix).

Investigate application and database performance issues, including writing and optimizing SQL queries.

Participate in incident response, debugging, and post-incident reviews focused on continuous improvement.

Contribute to CI/CD pipelines (e.g., Azure Dev Ops) to improve automation, reliability, and deployment processes.

Write and maintain automation scripts (Power Shell, bash, Python or similar) to streamline operational workflows.

Collaborate with developers to understand code behavior and support troubleshooting efforts in C#/.NET-based systems.

Help improve reliability standards, documentation, and operational best practices.

What We’re Looking For

Hands‑on experience working in a cloud environment (Microsoft Azure strongly preferred).

Experience supporting and troubleshooting complex, cloud‑native applications in production environments.

Strong understanding of relational databases and solid experience writing and troubleshooting SQL queries.

Ability to read and understand application code (preferably C#/.NET) to support debugging and issue resolution.

Experience working with at least one CI/CD platform (e.g., Azure Dev Ops).

Familiarity with monitoring and observability tools (e.g., New Relic) and core concepts such as logs, metrics, and traces.

Experience with scripting/automation (Power Shell preferred).

Strong analytical and problem‑solving skills with attention to detail.

Clear written and verbal communication skills.

Who You Are

Passionate about reliability engineering and operational excellence.

Curious and eager to learn, you actively seek feedback and continuously grow your technical skill set.

Coachable and adaptable, able to thrive in a fast‑paced and evolving environment.

Comfortable navigating ambiguity and taking ownership of problems through to resolution.

A collaborative team player who values accountability and continuous improvement.

Nice to Have

Experience working with Linux‑based systems.

Experience working with Kubernetes and container systems.

Exposure to infrastructure‑as‑code tools (e.g., Terraform).

Familiarity with Git‑based version control workflows.

At ESO, reliability is core to our customer experience. As part of the SRE team, your work will directly impact system stability, product performance, and the quality of service delivered to healthcare professionals and the communities they serve.

Benefits & Perks

Competitive health plan (medical, dental, & vision insurance)

RRSP with company match

Telemedicine service provided by ESO

Front‑loaded vacation and sick time

Employee Assistance Program (EAP)

Peace of mind benefits such as life insurance and disability insurance

Casual office environments and unlimited office snacks and drinks

About ESO

ESO is a fast‑paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user‑friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland.

All offers are contingent upon a successful background check.

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non‑merit factor.

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