Senior Site Reliability Engineer (SRE)

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Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.

About this extiting opportuntiy:

We are looking for an accomplished Senior Site Reliability Engineer to champion the reliability, availability, performance, and scalability of mission-critical services. In this role, you will partner closely with development and operations teams, guide system design for operability and automation, and provide leadership in incident response and continuous improvement initiatives. You will set technical direction, mentor peers, and implement advanced tooling and practices that ensure our systems are robust, observable, and efficient.

What you will do:

• Serve as a technical leader ensuring production service reliability, scalability, and performance.
• Collaborate with development teams to embed operability and automation into system architecture.
• Lead high-severity incident response, driving resolution and coordinating stakeholder communications.
• Champion root cause analysis and postmortems; ensure remediation is implemented and verified.
• Design and maintain sophisticated monitoring, alerting, deployment, and infrastructure automation systems.
• Oversee creation and regular review of operational runbooks/playbooks; lead resilience and chaos testing exercises.
• Drive service lifecycle processes, including operational readiness, onboarding, and decommissioning.

What you will bring:

• B.Sc., M.Sc., degree in a relevant area, or equivalent experience
• 7–10+ years in systems engineering, DevOps, or SRE roles, with at least 3 years in senior/lead capacity driving reliability initiatives.
• Expert knowledge of SRE principles: SLIs, SLOs, error budgets, and reliability engineering methodologies.
• Advanced Linux systems administration and troubleshooting skills, spanning cloud (AWS/Azure/GCP) and on-premises environments.
• Extensive production experience with Kubernetes and container ecosystems (Docker, CRI).
• Proficiency with Infrastructure as Code (Terraform, CloudFormation, Ansible) and automation scripting (Python, Go, Bash).
• Strong background in designing/operating CI/CD pipelines, automated deployments, and rollout strategies (canary, blue-green).
• Expertise with observability tools such as Prometheus, Grafana, ELK/EFK, Splunk, plus distributed tracing frameworks (Jaeger, Zipkin, OpenTelemetry).
• Solid networking skills (TCP/IP, routing, load balancing) and security best practices (TLS, identity, secrets management).
• Demonstrated thought leadership in designing and operating complex distributed systems.
• Proven ability in capacity planning, performance tuning, profiling, and cost optimization at scale.
• Understanding of telecom architectures (IMS, 4G/5G core concepts) and carrier-grade availability standards.
• Experience with OSS/BSS, network management tooling, and telecom protocols.
• Knowledge of regulatory/compliance constraints in telecom deployments.
• Reliability-first, automation-first, and risk-aware approach; skilled at balancing speed and safety in delivery.

Certifications & Training (Asset)

• Advanced cloud or Kubernetes certifications (AWS Professional, Azure Expert, GCP Professional, CKA/CKAD) beneficial.
• SRE leadership training, incident response, or chaos engineering certifications preferred.

Operational Leadership

• Command operational excellence during incidents, coordinating cross-team responses in high-pressure situations.
• Lead structured problem-solving for deep root cause analysis with actionable follow-through.
• Establish operational standards, best practices, and governance for reliability engineering across teams.

Soft Skills & Collaboration

• Exceptional communication to bridge technical and business contexts, influencing senior stakeholders.
• Mentorship and coaching for junior and mid-level engineers; fostering a culture of reliability-first thinking.
• Strategic decision-making under pressure, balancing innovation with risk management.
• Initiative to identify systemic risks and champion enterprise-grade improvements.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Ottawa (Country/ City)

Job details: Developer

Compensation And Benefits At Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary offered is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

The salary range for this position is:

Ottawa - $129,500 -170,100

Short-Term Variable Compensation Plan (select if STV): Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health

Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Core level coverage is paid for fully by Ericsson.

Your Financial Security

We invest in both your short and long-term financial wellbeing. Ericsson’s Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also receive basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost, as well as short-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, plus at least 3personal days, minimum 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.