End-User Support Engineer

We are looking for a dedicated End-User Support Engineer to provide in-person technical support, ensuring seamless operation of hardware, software, and connectivity within our organization. The ideal candidate will be responsible for device provisioning, troubleshooting, asset management, and supporting a variety of IT processes and tools.

Req#: 978169570

Responsibilities

• Deliver in-person support for hardware, software, connectivity, and peripheral devices (monitors, docks, AV accessories)
• Provision, image, deploy, refresh, and decommission desktops, laptops, and mobile devices, including MDM enrollment
• Coordinate hardware repairs, warranty claims, vendor services, and manage asset inventory (tagging, tracking, audits)
• Install, configure, and troubleshoot operating systems, applications, and support identity/access management (onboarding/offboarding, MFA, permissions)
• Support conference room and meeting space technology
• Document work and maintain accurate ticketing in designated systems
• Escalate and collaborate with engineering or platform teams as needed
• Utilize ITSM, ticketing, asset management, and monitoring tools, following established processes, runbooks, and SOPs
• Participate in onboarding, training, and knowledge transfer activities

Requirements

• Experience in end-user IT support, preferably in an enterprise environment
• Strong knowledge of device provisioning, imaging, deployment, and peripheral/AV support
• Familiarity with hardware repair coordination, vendor management, and asset management tools
• Proficiency in OS/application installation, troubleshooting, and identity/access management
• Experience with mobile device support and MDM solutions
• Excellent documentation, communication, and collaboration skills
• Experience with ITSM, ticketing, and asset management tools
• Ability to follow established processes and participate in ongoing training

We offer

• Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid)
• Life and AD&D Insurance (Company Paid)
• Employee Assistance Program (Company Paid)
• Telehealth (Company Paid)
• Short-term Disability (Company Paid)
• Long-Term Disability
• Paid Time Off (including vacation and sick days)
• Registered Retirement Savings Plan (RRSP) with Company match
• Maternity/Parental/Adoption Leave Top-up
• Employee Stock Purchase Program
• Critical Illness Insurance
• Employee Discounts
• Unlimited access to LinkedIn learning solutions

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Engineer the Future with a Career at EPAM

EPAM Canada welcomes and encourages applications from candidates with disabilities. Please contact WFA Human Resource CA WFAHRCA@epam.com if you have questions in this regard, or if you require an accommodation to complete the application process. Click here to review EPAM’s Accessibility for Ontarians with Disabilities Accessibility Policies and Multi-Year Access.