Tech Trainer - Shakopee, MN

Position Overview

The Technical Trainer delivers technical training courses to internal and external customers. Training assignments include instruction on hardware and software products, systems, and solutions.

Key Responsibilities

Course Preparation — 25%

• Assess audience needs and deliver course curriculum that meets user and field service requirements within the product release schedule.
• Research product information through subject matter experts, including engineering, service, and manufacturing teams, as well as hands-on learning.
• Support the development of training materials for operator, administrator, and maintenance courses.

Course Delivery — 75%

• Conduct training classes using approved curriculum, department policies, and established procedures.
• Engage participants through an effective mix of instructional methods, including classroom presentations, skills practice, web conferencing, and multimedia self-study.
• Conduct follow-up evaluations to measure the effectiveness of course materials and training delivery.

Basic Qualifications

• Associate degree in a technical discipline or a minimum of 3 years of relevant experience.
• 1 or more years of experience delivering technical training courses.
• Proficiency with Microsoft PowerPoint and Word.
• 1 or more years of experience working with internal and external customers and managing projects.
• Strong understanding of software principles and techniques.
• Excellent communication, teamwork, and organizational skills.
• Ability to travel, including some international travel.
• Unrestricted work authorization in the United States.

Preferred Qualifications:

• Bachelor’s degree in education, computer science, or a related field.
• Experience with or knowledge of the card personalization industry.
• Experience supporting Entrust products and solutions.
• Experience developing multimedia training materials.
• Multilingual capability.

About Entrust

Entrust relies on curious, dedicated, and innovative colleagues to anticipate the future and deliver solutions for a more connected, mobile, and secure world. Our technologies and expertise help government agencies, enterprises, and financial institutions in more than 150 countries protect citizens, employees, and consumers.

Each year, Entrust solutions secure billions of transactions. Every day, our technologies issue and manage more than 10 million secure identities. Together, we create solutions for a more connected, mobile, and secure life.

For more information, visit www.entrust.com. Follow us on Twitter, YouTube, and LinkedIn.

Equal Opportunity Employer

Entrust Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability.

NO AGENCIES, NO RELOCATION

Compensation Range:

The anticipated starting base pay for this position is: $76,126-$111,651 per year (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company’s discretionary annual incentive plan. In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive health and well-being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement. Please speak with the recruiter for more details. Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program. Entrust has the right to end, suspend or amend any of its plans at any time in whole or in part.

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com.

Recruiter:

Marcina Stewart

Marcina.Stewart@entrust.com