Senior Lead, Small Business Collections (Hybrid)

Denver, COPosted 17 days ago

Role Overview

Enova is hiring a Senior Lead, Small Business Collections (Hybrid). This is a full-time hybrid role, based in Denver. posted 2 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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Job description

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid

About the role:

As a Senior Lead, Small Business Collections, you will drive the operational strategy and performance excellence of our pre-charge off collections team. This role focuses on fostering a high-performance culture through strategic mentorship, data-driven process optimization, and the implementation of innovative, scalable solutions. You will be responsible for balancing operational efficiency with an exceptional customer experience, championing continuous improvement, and building collaborative partnerships across the organization to achieve organizational goals.

Responsibilities:

Lead and optimize collections team performance by setting strategic goals, refining operational structures, and driving KPI maximization.
Leverage data trends in reporting to identify procedural challenges and implement sustainable process improvements.
Champion continuous improvement in dialer efficiency and operational workflows to drive maximum results.
Cultivate high-performing teams by implementing best practices, targeted coaching, and professional development strategies.
Build and maintain collaborative partnerships, proactively addressing the needs of key business stakeholders.
Oversee the end-to-end recruitment lifecycle, from conducting interviews and making hiring decisions to managing comprehensive onboarding programs for new talent.
Facilitate regular one-on-one coaching and performance reviews to foster growth and accountability.
Execute ad-hoc strategic initiatives as directed by management to support organizational goals.

Requirements:

5 years of leadership experience in Consumer or B2B Collections
Experience in fintech, digital lending, or a customer-oriented bank.
Expertise in building strong relationships with internal and external business partners
Ability to quickly resolve problems and adapt to changes with ease
Experience making data driven decisions
Familiarity with the US regulatory landscape for commercial and consumer collections (FDCPA, state-level rules)
Passionate about AI and how to incorporate these technologies to better serve and support borrowers

Compensation:

The budgeted annual salary range for this position is $79,900 to $101,970. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.

Benefits & Perks:

Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
Health, dental, and vision insurance including mental health benefits
401(k) matching plus a roth option (U.S. Based employees only)
PTO & paid holidays off
Sabbatical program (for eligible roles)
Summer hours (for eligible roles)
Paid parental leave
DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
Employee recognition and rewards program
Charitable matching and a paid volunteer day…Plus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

About Enova

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Frequently Asked Questions

How do I apply for the Senior Lead, Small Business Collections (Hybrid) position at Enova?

Use the Apply button above to submit your application directly to Enova. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Senior Lead, Small Business Collections (Hybrid) role at Enova remote or in-office?

This is a hybrid role based in Denver. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.

What does a Senior Lead, Small Business Collections (Hybrid) at Enova earn?

Enova has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Senior Lead, Small Business Collections (Hybrid) role at Enova posted?

This role was posted on June 22, 2026 (17 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

How much experience does the Senior Lead, Small Business Collections (Hybrid) role at Enova require?

This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Enova lists their specific requirements in the description below, so review the must-have qualifications closely before applying.