Senior Product Programs Manager I

Who We Are:

At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.

The Senior Product Programs Manager plays a critical role in driving strategic product and partner initiatives that accelerate customer adoption, engagement, and business growth across Emburse’s platform and product-led partner ecosystem.

This role is responsible for designing, scaling, and executing cross-functional programs that improve product utilization, customer education, partner enablement, and go-to-market effectiveness. The ideal candidate brings a blend of strategic thinking, operational rigor, customer-centricity, and technical acumen to deliver high-impact initiatives across Product, Marketing, Customer Success, Sales, Partnerships, and external stakeholders.

This individual thrives in ambiguity, simplifies complex problems into scalable solutions, influences without authority, and operates effectively across executive and operational levels. Success in this role requires strong program management capabilities, excellent communication skills, and the ability to drive measurable outcomes through collaboration and innovation.

Essential Functions

Strategic Program Leadership

Lead the strategy, development, execution, and optimization of scalable product-led partnership programs. These could include referral, co-branded, or white-labeled deployment models.

Drive cross-functional initiatives spanning Product, Partnerships, Marketing, Customer Success, Sales, Enablement, and Operations

Build and operationalize frameworks, processes, and best practices that improve product-led program scalability, adoption, and execution efficiency

Define and track product-led program OKRs, KPIs, and success metrics, providing regular reporting and actionable insights to leadership

Partner & Go-to-Market Enablement

Manage engagement with strategic partners and internal GTM teams through enablement sessions, demo presentations, campaigns, and collaborative initiatives

Collaborate cross-functionally to distill complex product capabilities into clear sales, marketing, and enablement messaging

Serve as a liaison between Product, Marketing, Partnerships, and external stakeholders to ensure successful product-led program execution and communication

Attend partner events, SKOs, webinars, and strategic meetings as needed to support program adoption and alignment

Product Adoption & Customer Engagement

Develop and deliver customer engagement and education programs designed to accelerate onboarding, adoption, retention, and expansion leveraging:

In-application experiences

Webinars and virtual events

Email and nurture campaigns

Partner-led campaigns

Partner with Product and Customer Success teams to identify opportunities to improve customer journeys and product utilization

Support programs focused on increasing virtual card adoption, premium feature utilization, and self-service customer success outcomes

Primary Metrics of Success:

Growth in strategic product-led partner engagement and enablement effectiveness

Increased product adoption and utilization across partner-driven customer segments

Successful launch and execution of co-branded or white-labeled initiatives

Customer education program participation and engagement

Improvement in customer lifecycle outcomes, including activation, retention, and expansion

Achievement of quarterly and annual program OKRs

Stakeholder satisfaction and cross-functional execution effectiveness

Education

Bachelor's degree required

Years of Experience

6+ years of experience in Program Management, Product Operations, Customer Marketing, Digital Programs, Partnerships, or related SaaS roles

Experience working within B2B SaaS, fintech, payments, or technology organizations strongly preferred

Proven success leading complex cross-functional initiatives and scalable customer engagement programs

Experience supporting product adoption, customer education, digital engagement, or partner enablement programs preferred

Knowledge of travel, expense, payments, or financial technology industries is a plus

Required Skills & Competencies

Strong strategic thinking and problem-solving abilities

Demonstrated ability to independently lead initiatives from concept through execution

Exceptional cross-functional collaboration and stakeholder management skills

Strong verbal and written communication skills with executive-level presentation capabilities

Ability to simplify complex technical or business concepts into scalable programs and messaging

Experience with customer engagement methodologies including digital customer success and lifecycle marketing

Strong analytical and reporting skills with experience leveraging data to drive decisions

Experience managing multiple priorities in a fast-paced environment

Technical acumen and ability to partner effectively with Product and Engineering teams

Strong organizational, project management, and operational execution capabilities

Adaptability, curiosity, and continuous improvement mindset