Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

We are looking for a detail-oriented Operations Support Specialist to help support the back-office operations of a growing mental health practice group. This is a hybrid role, with remote work flexibility and a requirement to come into our Bethesda, MD office at least two days per week.

This role is primarily focused on monitoring billing escalation concerns and following up on unresolved account issues so that clinical teams and patients have a clearer, easier process for getting billing concerns addressed. The primary billing work is handled by our remote billing team; this role helps track escalated issues, confirm follow-up, identify delays, organize reports, and make sure unresolved items are moved toward resolution.

The ideal candidate is organized, reliable, comfortable working with Excel and data, able to work independently, and takes ownership of assigned tasks until they are completed or appropriately escalated.

Key Responsibilities

• Monitor escalated billing/account issues that have not been resolved through the standard billing process.
• Follow up on unresolved accounts with the billing team, internal staff, vendors, or leadership as needed.
• Track escalated accounts to make sure each item has a clear status, next step, owner, and follow-up date.
• Identify accounts where billing follow-up appears delayed, incomplete, or unclear.
• Review reports to identify aging balances, denials, COB issues, unresolved patient balances, and missing follow-up.
• Maintain trackers for open items, overdue follow-ups, and unresolved issues.
• Monitor whether required billing outreach has been completed through approved workflows or systems.
• Generate payroll support reports for leadership review.
• Monitor workflow activity in business systems, spreadsheets, or other tools.
• Support new-location onboarding by tracking setup tasks, deadlines, owners, and open items.
• Follow up with internal teams, billing, vendors, and leadership on assigned tasks.
• Escalate delayed, incomplete, or unclear items to the appropriate person.
• Prepare simple status updates, summaries, and data reports for leadership.

What We’re Looking For

• Strong Excel and data analysis skills.
• Strong attention to detail.
• Self-directed and able to work independently.
• Takes ownership of assigned tasks and follows through until items are completed or escalated.
• Comfortable managing open items without constant reminders.
• Comfortable working with spreadsheets, reports, trackers, and task lists.
• Strong written communication skills.
• Reliable follow-through and ability to stay organized.
• Comfortable working across multiple systems.
• Able to commute to the Bethesda, MD office on a weekly basis.
• Mental health practice experience preferred.
• Healthcare, billing, revenue cycle, payroll, or operations experience preferred.

Helpful Experience

• Mental health practice operations.
• Healthcare operations or administrative support.
• Medical billing or revenue cycle support.
• Payroll reporting or compensation tracking.
• Excel, Valant, EMRs, CRMs, or similar systems.
• Supporting multi-location operations.

Growth Opportunity

This position has growth potential. After 6 months, candidates who demonstrate strong performance, independent ownership of tasks, and the ability to manage workflows with minimal oversight will be evaluated for advancement into a manager-level position.

Compensation

$45,000 base salary, with eligibility for performance-based bonuses up to $3,000 annually.

Bonus eligibility is based on meeting defined performance metrics related to report accuracy, timely follow-up, issue tracking, escalation management, payroll report support, and completion of assigned operations tasks.

About Us

We are a growing outpatient mental health practice group with multiple locations. Our team supports clinicians, patients, and clinic leadership by making sure the operational side of the business runs smoothly.

Compensation: $48,000.00 per year

Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways.

Don’t meet EVERY requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all…) If you’re excited about the chance to be a change-maker with us, but your past experience doesn’t perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!

Employee Experience

We take care of our people. It’s that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!

Y’all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.

We have created a culture that reminds us that our employees are our leaders!

Company Structure

Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community’s needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.”

Feeling blah doesn’t help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.

In short, we’re just people helping people. Wanna join the herd?