Customer Support Representative I

Full Timejunior

Battle Creek, MichiganPosted 7 weeks ago

Role Overview

Electrosoft is hiring a entry-level Customer Support Representative I. This is a full-time role in Battle Creek, Michigan. Part of Electrosoft's Security hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Junior-level Security roles is $83k-$120k (based on 82 comparable listings). Many employers share specifics during the interview process or after an initial screen.

Resume Keywords to Include

Make sure these keywords appear in your resume to improve ATS scoring

ORBenefitsElectrosoftServicesLLCWhileICAMZero

Job description

Electrosoft Services, LLC is an award-winning company that provides comprehensive technology-based solutions and services to federal customers. While cybersecurity is our specialty, we also focus on ICAM, Zero Trust, digital engineering and transformation, and enterprise AI and intelligent automation. We always seek to delight our customers, so we retain highly qualified employees and offer them meaningful work, growth opportunities, and work-life balance. What sets us apart from all other contractors is the sense of teamwork our employees feel – and the knowledge that outstanding effort is recognized and rewarded. The camaraderie we share emanates from Lunch & Learn sessions where we explore new ideas together, fun group activities ranging from escape rooms to miniature golf, and much, much more. If we’ve described you and your dream workplace, please apply and share in the many benefits and opportunities we offer.

Customer Support Representative I

As a Customer Service Representative, provide CAGE code registration processing and trouble-shooting support to a user community of CAGE code registrants.

Verifies and validates registration information and identifies registration issues and special circumstances. Diagnoses problems and provides applicable remedies in support of the following.

Responsibilities and Duties:

Provide customer service support to process, track, manage and maintain CAGE code registration transactions, along with associated records, supporting documentation, communications and data received from GSA-SAM, CAGE Public website and any other source, in accordance with CAGE Program Office policy, guidance and procedures to complete registration transactions.
Provide customer service support to address CAGE code registration inquiries received through DLA’s enterprise level customer service center, Congressional Liaison Office, or other source.
Education: High school diploma.

Minimum Requirements:

Experienced in CAGE Code registration operations or similar federal registration process or similar and relevant direct customer service support.
Minimum six months’ experience.
High school diploma.
Must possess IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC)

Additional Desired Skills/Experience/Certifications:

Experience in Customer Service.
Proficiency with the Microsoft Office suite of tools, internet and email.
Professional oral and written communication skills, including telephone skills.

Pay Range

$40,000—$43,000 USD

Electrosoft is an Equal Opportunity Employer/Veterans/Disabled

About Electrosoft

Electrosoft

electrosoft-inc.com

SecurityOn-site

32 other open roles at Electrosoft on TryApplyNow.

View all 33 roles at Electrosoft Visit website

Frequently Asked Questions

How do I apply for the Customer Support Representative I position at Electrosoft?

Use the Apply button above to submit your application directly to Electrosoft. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Customer Support Representative I position at Electrosoft located?

This position is based in Battle Creek, Michigan. Electrosoft has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Customer Support Representative I at Electrosoft earn?

Electrosoft has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Customer Support Representative I role at Electrosoft posted?

This role was posted on June 4, 2026 (49 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the Customer Support Representative I role at Electrosoft entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Electrosoft has listed.

Browse Cyber Security Jobs →