IT Support Specialist

We are seeking a motivated and enthusiastic IT Support Specialist to join our dynamic IT team. The ideal candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and assisting in the maintenance of IT systems. A strong understanding of Microsoft Windows and installing applications is considered an asset and will be beneficial in supporting our organization's technology needs. This is an onsite role based in our Calgary office.

• Provide second-level technical support to employees via phone, email, or in-person, ensuring timely resolution of technical issues.
• Troubleshoot and resolve hardware and software problems, including desktops, laptops, printers, and mobile devices.
• Assist in the setup, configuration, and deployment of new equipment and software.
• Maintain accurate records of support requests and resolutions in the ticketing system.
• Support users with Microsoft 365 applications, including Outlook, Word, Excel, and Teams.
• Assist with the management and maintenance of IT infrastructure, including network and server systems.
• Collaborate with senior IT staff to implement IT policies and procedures.
• Conduct training sessions for employees on IT systems and best practices.
• Participate in IT projects and initiatives as required.

Why join Egis?

Our values showcase everything we believe in: 

A Responsible Company - We care about people, and we care about our impact; acting responsibly wherever we work and whatever we do.   

A People-First Company - This is an environment of mutual respect where every team member matters, no matter who they are.  

A Creative Company - Creativity is in our DNA. This is the fuel that helps us tackle the major challenges of our time.

• A certificate, diploma, or degree in Information Technology, Computer Science, or a related field; or equivalent experience.
• 3 to 5 years of experience in an IT support role.
• Intermediate understanding of computer hardware, software, and networking.
• Familiarity with Microsoft 365 applications and services.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies and processes.

Egis Canada is an equal opportunities employer offering a competitive salary and benefits to those with the skills suited to the needs of our clients. The salary range advertised may exceed the range based on several factors, including relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. 

We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates. 

This role is eligible for a referral bonus in line with the Referral Program.  If you have been referred, please provide the name of the employee who has referred you at the time of your application. 

At Egis, we embrace innovation to tackle challenges and utilize AI in our recruitment process under stringent ethics and compliance policies and in alignment with our values of being a Responsible Company, a People First Company and a Creative Company. Committed to diversity, growth and collaboration, we may leverage AI to support the recruitment process.