Client Executive/Team Lead

About EPIC

EPIC Insurance Brokers & Consultants is one of the fastest-growing firms in the insurance industry—driven by passionate, high-performing professionals who deliver excellence every day.

Founded in 2007 and headquartered in San Francisco, EPIC has grown to over 3,000 employees nationwide across 60+ offices. Our combination of local expertise and national scale allows us to support both regional and global clients.

Our continued success is powered by our people—and we’re just getting started.

Our core values:

• Owner Mindset
• Inspire Trust
• Think Big
• Drive Results

If this resonates with you, we’d love to connect.

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Position Summary

The Client Executive / Team Lead is responsible for managing a book of business, leading strategic benefits planning, and driving client retention, growth, and service excellence.

This role serves as a primary advisor to clients, providing strategic guidance on:

• Benefits design
• Renewal strategy
• Market positioning
• Financial analysis
• Compliance

In addition to managing client relationships, this role provides day-to-day leadership and oversight of client service team members to ensure high-quality execution, accountability, and consistency across deliverables.

This position partners closely with Producers and internal resources to align strategy, support new business, and deliver an exceptional client experience.

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Key Responsibilities

Client Strategy & Relationship Management

• Serve as the primary strategic advisor and senior point of contact for clients
• Provide guidance on:
  • Plan design and eligibility
  • Compliance requirements
  • Market trends and developments
• Incorporate fiduciary responsibility into all client recommendations
• Identify growth opportunities within existing and prospective client relationships

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Renewal & Benefits Strategy

• Lead strategy for new and renewal business:
  • Analyze client data
  • Evaluate market options
  • Develop recommendations
  • Negotiate competitive coverage and pricing
• Maintain strong knowledge of funding arrangements:
  • Fully insured
  • Level-funded
  • Self-funded
  • Emerging solutions
• Model plan options and provide financial analysis aligned to client goals

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Marketing & Carrier Management

• Direct the marketing process and carrier/vendor negotiations
• Develop proposals, presentations, and client deliverables
• Partner with Producers on new business opportunities and client meetings

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Team Leadership & Execution

• Provide day-to-day leadership for Client Managers and support staff
• Delegate and monitor service work for accuracy and timeliness
• Coach and mentor team members to ensure development and performance
• Ensure consistent execution of service plans and client deliverables

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Client Service & Operations

• Oversee client communications and open enrollment strategies
• Ensure accurate documentation in CRM and internal systems
• Maintain quality, timeliness, and completeness across all interactions
• Manage workflows to meet service and performance goals

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Professional Development

• Stay current on:
  • Industry trends
  • Legislation and compliance
  • Products and carrier updates
• Represent EPIC with professionalism, credibility, and sound judgment

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Supervisory Responsibilities

• Lead and develop assigned client service team members
• Provide coaching, mentoring, and performance oversight
• Ensure alignment, accountability, and execution across the team

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Key Competencies

• Deep knowledge of employee benefits products and funding strategies
• Strong financial and analytical skills (underwriting, cost modeling, data analysis)
• Leadership ability with experience coaching and mentoring teams
• Working knowledge of compliance (HIPAA, ERISA, COBRA, ACA)
• Strong problem-solving and decision-making skills
• Excellent communication and relationship-building abilities
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Advanced proficiency with Microsoft Office

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Qualifications

• Bachelor’s degree preferred (or equivalent experience)
• 7+ years of employee benefits experience in a client-facing role
• Prior leadership or team oversight experience strongly preferred
• Strong ability to:
  • Interpret benefits plans and policies
  • Analyze financial data
  • Present recommendations to clients
• High degree of professionalism, discretion, and business judgment

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Licenses & Certifications

• Active Texas Life & Health insurance license (required)
• Valid driver’s license
• Advanced designations preferred (CEBS, GBA, PHR, etc.)

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Why EPIC?

At EPIC, we invest in our people and their success. Benefits include:

Time Off & Leave

• Generous PTO (managed PTO or 22 days for hourly employees)
• 12 paid holidays + 4 early-close days
• Paid parental leave and family support programs

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Financial & Core Benefits

• 401(k) with company match and immediate vesting
• Medical, dental, and vision coverage
• Employee assistance programs

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Professional Growth

• Mentorship programs
• Tuition reimbursement
• Leadership development opportunities

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Additional Benefits

• Pet insurance
• Identity & fraud protection
• Legal and family planning support

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Culture & Community

• Collaborative producer-service model
• Employee Resource Groups
• Charitable initiatives through EPIC Gives Back
• Recognized as a Top 10 P&C Agency (Insurance Journal)

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Diversity & Inclusion

EPIC embraces diversity in all its forms and is committed to fostering an inclusive culture where all employees feel valued, respected, and empowered.

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Additional Information

• Responsibilities may evolve based on business needs
• Some travel may be required

California Applicants: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf

 

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