Role Overview
Eclerx is hiring a director-level Head of Customer Service Contact Centre. This is a full-time role in IN. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
As a Voice Customer Operations for an international client, you will be responsible for:
- Answering incoming calls from customers in a professional and courteous manner.
- Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
- Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
- Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
Qualifications required for this role:
- Excellent verbal and written communication skills in English.
- Previous experience in a customer service and sales role, preferably in a call center environment.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
- Familiarity with basic computer skills and knowledge of CRM systems.
Please note that this role offers additional benefits such as:
- Flexible to work in 24*7 shifts
- Five days working
- Additional night shift allowance up to 3000/- per month
- Cab facility is available
- Free insurance coverage of 1 Lakh medical, 3 Lakh accidental & 5 Lakh group term
Kindly consider applying if you meet the requirements and are excited about working in a dynamic customer operations role for an international client. As a Voice Customer Operations for an international client, you will be responsible for:
- Answering incoming calls from customers in a professional and courteous manner.
- Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
- Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
- Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
Qualifications required for this role:
- Excellent verbal and written communication skills in English.
- Previous experience in a customer service and sales role, preferably in a call center environment.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
- Familiarity with basic computer skills and knowledge of CRM systems.
Please note that this role offers additional benefits such as:
- Flexible to work in 24*7 shifts
- Five days working
- Additional night shift allowance up to 3000/- per month
- Cab facility is available
- Free insurance coverage of 1 Lakh medical, 3 Lakh accidental & 5 Lakh group term
Kindly consider applying if you meet the requirements and are excited about working in a dynamic customer operations role for an international client.
Frequently Asked Questions
How do I apply for the Head of Customer Service Contact Centre position at Eclerx?
Use the Apply button above to submit your application directly to Eclerx. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Head of Customer Service Contact Centre position at Eclerx located?
This position is based in IN. Eclerx has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Head of Customer Service Contact Centre at Eclerx earn?
Eclerx has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Head of Customer Service Contact Centre role at Eclerx posted?
This role was posted on May 5, 2026 (40 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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