IT Technician Specializing in User Support and Infrastructure Management

Elevate your career as an IT Technician focused on user support and infrastructure stability. Drive innovation through problem-solving and enhance IT service quality across diverse projects.

Reporting directly to the IT Squad Service Manager, you will be responsible for providing IT support to around 100 users. Your role includes troubleshooting technical issues, managing service delivery, and collaborating on long-term projects to ensure operational excellence. Join a team dedicated to continuous improvement.

Key Responsibilities:

• Deliver comprehensive IT helpdesk and infrastructure services
• Troubleshoot and document hardware and network issues
• Maintain and report on IT inventory status
• Collaborate on site infrastructure enhancements
• Research partners for improving remote operations

Requirements

• DEC or DEP in Computer Science or relevant field
• Proven experience in end-user IT support
• Strong communication skills; bilingualism preferred
• Familiarity with Microsoft Office 365
• Must be available for emergency support when necessary

Contribute to enhancing IT services and user satisfaction in our thriving technological landscape.

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