IT Technician

The Technological Solutions and Innovations Department is a leading, connected partner that delivers a full range of cutting-edge products and services to meet evolving needs. Our team of about seventy specialists works with a strong focus on security, customer service quality, efficiency, reliability, and continuous improvement.

From IT asset management and problem-solving through innovative technological solutions, to project optimization, building and infrastructure data modeling, and development support, our professionals leverage the best tools to ensure every initiative is a success.

Come build the world with us!

Reporting to the IT Squad Service Manager, the IT Technician plays a key role in ensuring the stability and quality of delivered services by advising and supporting colleagues in analyzing and resolving issues, leveraging a broad understanding of EBC’s business domains.

• Handle and resolve simple software or hardware incidents to minimize service disruptions.
• Escalate more complex cases to higher-level support, ensuring all necessary information is complete and clear.
• Apply procedures, contribute to the knowledge base, and report gaps to improve the quality of support services.
• Work with higher-level teams to analyze trends and improve processes and service quality.
• Actively participate in the HR–IT onboarding process for new employees, ensuring smooth system setup and deployment.
• Assist and support users with compliance requirements and adaptation to cybersecurity-related changes.

Requirements

• DEC or DEP in Computer Science or relevant field.
• Experience in IT support for end users and use of a ticket management system (ITSM).
• Strong communication skills; bilingualism English/French (written and spoken) preferred.
• Must be available for emergency support outside regular hours if required.
• Experience with Microsoft Office 365 environment.
• Knowledge of using an ITSM platform.

Benefits

• 4 weeks of annual vacation
• Comprehensive modular group insurance plan starting on your first day
• Corporate clothing program upon hire
• Group RRSP with employer contributions through a Deferred Profit Sharing Plan (DPSP)
• Instant access to a virtual doctor (telemedicine) 24/7
• Training and professional development programs
• Employee Assistance Program (EAP)