Banking - Senior Business Analyst - Officer

Job Description

Position Title: Officer – Business Expense Unit

Grade/Level - Officer

Business Group - ICG Analytics Group

Department Business Expense Unit

Location Mumbai, India

Employment Type Full-Time

The role is primarily focused on end-to-end expense management and corporate card reconciliation, ensuring adherence to Citi's internal expense policies and maintaining accurate financial records. This is a detail-oriented, process-driven role that requires strong communication skills and the ability to manage multiple priorities across time zones.

A. Role & Responsibilities

Core Responsibilities

1. Expense Management

• Act as the single point of contact for all expense settlement processes for banking colleagues.
• Review, validate, and process employee expense claims in strict accordance with the Citi Expense Policy.
• Develop and maintain a thorough working knowledge of the Citi Expense Policy to ensure accurate and compliant processing of all expense submissions.
• Conduct due diligence on all submitted expenses, identifying and escalating any inappropriate, non-compliant, or suspicious charges in a timely manner.
• Ensure timely settlement of all approved expenses and maintain accurate records of all transactions.
• Liaise with employees to resolve queries, clarify policy requirements, and obtain missing documentation.

2. Corporate Card Reconciliations

• Perform monthly reconciliation of corporate card statements for designated employees
• Generate comprehensive summary reports covering all corporate card transactions within the reconciliation period.
• Identify and follow up on outstanding or pending payments, ensuring timely resolution.
• Maintain organized and audit-ready records of all reconciliation activities and supporting documentation.
• Coordinate with relevant internal stakeholders (e.g., Corporate card team, Accounts payable) to address discrepancies or exceptions.

B. Qualifications

Education

• Graduate or Post-Graduate qualification in Finance, Commerce, Business Administration, or a related field.

Experience

• 7–8 years of relevant work experience in travel and expense management, corporate card administration, or office administration in a similar capacity.
• Prior experience working in a leading financial services firm, multinational corporation, or a comparable professional environment is preferred.
• Demonstrated experience in handling expense processes for international or cross-regional teams is an advantage.

Skills & Competencies

Communication

• Strong command of the English language, both oral and written.
• Confident and effective communicator, capable of engaging with colleagues at all levels across geographies.

Interpersonal & Collaboration

• Strong interpersonal skills with the ability to build and maintain effective working relationships with local teams (e.g., Accounts, Travel Desk) and overseas colleagues.
• Collaborative team player who can also work independently with minimal supervision.

Organizational & Analytical

• Methodical approach to work with strong organizational and planning capabilities.
• High attention to detail with the ability to identify discrepancies and inconsistencies in financial data.
• Ability to multi-task, re-prioritize workloads continually, and adapt quickly to new tasks and changing requirements.

Technical

• Proficiency in MS Office applications, particularly Microsoft Excel (for reconciliation and reporting), Outlook, and Word.
• Familiarity with expense management tools or ERP systems is an added advantage.

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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Business Execution & Administration

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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