Program Manager for Customer Relations

Elevate your career as a Program Manager at Dynacare in Brampton, focusing on Customer Relations. Drive operational excellence in clinical trials while ensuring exceptional service for clients. As a Program Manager at Dynacare, you will lead the Customer Relations team for Clinical Trials and Employer Health, responsible for managing program functions to enhance customer service.

Your expertise in operational performance will be vital for ensuring client satisfaction and program success. Collaborate cross-functionally to achieve strategic goals and foster continuous improvement. Key Responsibilities:

• Develop and execute department's strategic and operational goals
• Monitor and report program performance metrics
• Ensure optimal program results aligned with established benchmarks
• Address customer inquiries, complaints, and corrective actions
• Define program scope, schedule, and deliverables to meet business goals Requirements:
• BSc in Health Science or equivalent
• Understanding of business finance and departmental budgeting
• Proven ability in laboratory operations and quality management
• Proficiency with MS Office Suite
• Ability to prioritize tasks in a fast-paced environment Drive impact and improve customer relations by utilizing your program management expertise at Dynacare.