Shopper Insights Client Lead

Full Time

TorontoPosted 4 days ago

Role Overview

Dunnhumby is hiring a Shopper Insights Client Lead. This is a full-time role in Toronto. posted 4 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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AWSAgileROIORStakeholder ManagementPrivacyCustomerScience

Job description

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

Join Dunnhumby and help shape the future of retail. We turn data into actionable insights that transform the shopping experience for millions of Canadians. As a Shopper Insights Client Lead, you’ll partner with a top national retailer and leading CPG brands to deliver strategies that drive customer loyalty and sustainable growth.

As a trusted advisor, you will:

Build strong relationships with CPG stakeholders and the retailer.
Train clients to uncover shopper insights that support development and execution of their Customer-First business plans to deliver measurable ROI
Become an expert at translating customer insights into actionable recommendations that improve the shopping experience
Champion Customer-First strategies across merchandising and category planning
Leverage dunnhumby’s industry-leading tools and data platform to guide decision-making

What We’re Looking For

Bachelor’s degree in business, marketing, analytics, or related field
3–4 years in CPG, Insights Provider, or Retailer merchandising dept. roles
Strong client-facing and stakeholder management skills
Knowledge of customer insights and consultative selling
Familiarity with category management, assortment analytics
Project management experience
Skilled in storytelling and relationship building, with a passion for collaboration and detail

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

About Dunnhumby

Dunnhumby

dunnhumby.com

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Frequently Asked Questions

How do I apply for the Shopper Insights Client Lead position at Dunnhumby?

Use the Apply button above to submit your application directly to Dunnhumby. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Shopper Insights Client Lead position at Dunnhumby located?

This position is based in Toronto. Dunnhumby has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Shopper Insights Client Lead at Dunnhumby earn?

Dunnhumby has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Shopper Insights Client Lead role at Dunnhumby posted?

This role was posted on July 8, 2026 (4 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.