Assistant Manager - Channel Management

Assistant Manager - Channel Management:

KEY RESPONSIBILITIES

Strategic and Tactical

Networking and liaising in order to expand reach of business in new areas

Liaising with existing clients to ensure satisfaction and efficiency

Growing business to assist in competing with new Freedom Express rates

Responsible for branding to attract franchises and tracking new initiatives for sales support

Creating, managing and implementing franchise roadmap for growth and for achieving sales targets

Liaising and following up with franchises on customer issues and to assist in CRM support

Responsible for intimation of team and channel partners on project execution timelines

Handling international business initiatives Operational

Working with franchise and new customers for sales growth

Working on franchise incentives and achievability of goals on a regular basis

Tracking defaulters and following up to ensure efficiency and high levels of performance

Responsible for monitoring and collecting payments on the basis of target dates

Tracking and reviewing projects to ensure timely implementation

Responsible for monitoring and reviewing performance of team (targets, bookings, collection of delivery load, operations team support, aligning vacant areas of deliveries)

Tracking service performance of subordinates, responsible for real time updation of records

Training team and franchise owners in adoption of digitization and online operations

Ensuring collection targets are met with complete efficiency

Providing support to franchises on MIS and related areas

DESIRED KNOWLEDGE AND EXPERIENCE

QUALIFICATION

Graduation (any discipline) with 5-6 years of experience in Channel Management and Development, Sales

& Customer Relationship Management

At least 3 years of experience in logistics and transportation industry in the area of franchisee management.

KNOWLEDGE AND ABILITIES

Ability to manage client relationships & expectations

Knowledge of market dynamics in courier, transportation and logistics industry

Interpersonal Sensitivity

Proven negotiation skills

Ability to inspire confidence and create trust

Excellent Interpersonal and communication skills