Senior Customer Success Manager

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United StatesPosted Today

Role Overview

Dragos, Inc. is hiring a Senior Customer Success Manager. This is a full-time role in United States. Part of Dragos, Inc.'s Risk hiring, posted today. applications are still in the early window, before most candidates have applied. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Senior-level Risk roles is $134k-$174k (based on 269 comparable listings). Many employers share specifics during the interview process or after an initial screen.

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SaaSCSMORRisk ManagementCompensationBenefitsOnboardingTextRun

Job description

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.

About the Role:

As a Senior Customer Success Manager (CSM) for North America, you will serve as a trusted advisor to our industrial clients throughout their journey with Dragos. You’ll play a pivotal role in driving adoption, ensuring satisfaction, and aligning our solutions with the customer’s operational and security goals. You’ll work with sales, technical account managers, and solution architects to leverage positive business outcomes to promote operational readiness and prove the value of all Dragos offerings, including Dragos Platform, WorldView Threat Intelligence, and Professional Services.

Responsibilities:

Serve as the primary post-sales contact for a defined set of accounts.
Develop a deep understanding of Dragos Platform, WorldView, and Professional Services capabilities and industry-specific challenges.
Establish key relationships with customers and define success criteria to help them achieve measurable positive business outcomes.
Execute customer success plans to drive onboarding, adoption, and satisfaction.
Account and Churn Risk Management: Own customer management (directly for certain segments), customer retention and health metrics, ensuring proactive engagement, value realization, and commercial and technical risk identification, to minimize churn (GDR) and increase expansion velocity (NDR).
Monitor account health, identify risks, and escalate to senior colleagues as needed.
Regularly maintain SFDC and other systems of record with detailed notes including proactive development and execution of success and at-risk account recovery plans.
Collaborate with Sales, Technical Account Managers, Professional Services, Intelligence, and Support to ensure a seamless customer experience.

Qualifications:

3+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors—including hands-on renewal management, adoption metrics, and customer health tracking.
Exceptional communication across all levels. Demonstrated ability to articulate complex technical concepts to executives, translate business outcomes to technical teams, and build trust through clarity and follow-through—both in writing and in person.
Ability to operate independently in a remote-first environment. Proactive and self-directed, with strong relationship-building skills and a track record of driving outcomes without constant oversight.
Deep familiarity with cybersecurity and how that tranlsates to business outcomes.
Willingness to travel 25%.
Experience in the ICS/OT industry is highly preferred.

Compensation:

OTE: $140,000
Competitive Equity Package
Comprehensive Benefits Plan

#LI-JF1 #LI-REMOTE

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.

About Dragos, Inc.

Dragos, Inc.

dragos.com

RiskOn-site

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Frequently Asked Questions

How do I apply for the Senior Customer Success Manager position at Dragos, Inc.?

Use the Apply button above to submit your application directly to Dragos, Inc.. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Senior Customer Success Manager position at Dragos, Inc. located?

This position is based in United States. Dragos, Inc. has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Senior Customer Success Manager at Dragos, Inc. earn?

Dragos, Inc. has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Senior Customer Success Manager role at Dragos, Inc. posted?

This role was posted on July 22, 2026 (today). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

How much experience does the Senior Customer Success Manager role at Dragos, Inc. require?

This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Dragos, Inc. lists their specific requirements in the description below, so review the must-have qualifications closely before applying.