Front Desk Guest Service Agent
DoubleTree by Hilton Hotel & Suites Houston by the GalleriaRole Overview
DoubleTree by Hilton Hotel & Suites Houston by the Galleria is hiring a mid-level Front Desk Guest Service Agent. This is a full-time role in Houston. posted 2 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job description
Description
DoubleTree Hotel and Suites by the Galleria is looking for people who are passionate about delivering great guest service and enjoy engaging with people. If you have an outgoing personality and previous direct customer service experience submit your to apply!
Required Skills & Abilities:
-Two (2) years of direct customer service experience required
-Previous hotel front desk experience highly preferred
-Previous Hilton Brand experience a plus
-Flexible to work AM and PM shifts, mid-shifts, weekends and holidays
-Must have the ability to communicate in English, both verbal and written
-High comfortability in working with computers
-Must be able to stand/walk for at least eight (8) hours
-Basic mathematical skills for cash handling purposes
Job Description
-Welcome guests, complete check-in process and explain hotel amenities/offers
-Promote hotel services and facilities for revenue opportunities
-Respond to guest inquiries and requests in a timely, friendly and efficient manner
-Resolve guest complaints and provide solutions to ensure guest satisfaction
Benefits
-Medical, dental and vision insurance
-Matching 401k
-Free life insurance
-Paid time off
-Holiday pay
-Free lunch
-Hotel discount program
-Monetary incentive programs
Qualifications
Behaviors
- Team Player: Works well as a member of a group (Preferred)
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
- Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
Motivations
- Preferred
Goal Completion: Inspired to perform well by the completion of tasks
- Preferred
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Preferred
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Source: Crescent Hotels & Resorts
About DoubleTree by Hilton Hotel & Suites Houston by the Galleria
DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Frequently Asked Questions
How do I apply for the Front Desk Guest Service Agent position at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?
Use the Apply button above to submit your application directly to DoubleTree by Hilton Hotel & Suites Houston by the Galleria. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Front Desk Guest Service Agent position at DoubleTree by Hilton Hotel & Suites Houston by the Galleria located?
This position is based in Houston. DoubleTree by Hilton Hotel & Suites Houston by the Galleria has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Front Desk Guest Service Agent at DoubleTree by Hilton Hotel & Suites Houston by the Galleria earn?
DoubleTree by Hilton Hotel & Suites Houston by the Galleria has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Front Desk Guest Service Agent role at DoubleTree by Hilton Hotel & Suites Houston by the Galleria posted?
This role was posted on June 24, 2026 (16 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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