Operations Supervisor

Title: Operations Supervisor

Employment Type: Full-Time

Pay Rate: $25 - $32 per hour

Location: King of Prussia, PA

Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k

About Ambulnz by DocGo:

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Responsibilities

• Provide exceptional customer service to both internal and external customers
• Always serve as a role model for professionalism in both appearance and demeanor
• Promote and maintain a culture of trust and teamwork with the entire operational team
• Serve as a point of contact for members of the operational team
• Possess a thorough understanding of the service area, current services, and contracted facilities
• Serve as a liaison between the field operations and the Communication Center
• Mentor employees, conduct performance evaluations when applicable, counsel and provide disciplinary actions to assigned personnel with a goal of developing a team-oriented approach with positive results
• Provide daily oversight for Operations
• Collaborate effectively with management, Communication Center, and Fleet Department to ensure efficient daily operations
• Demonstrate a high degree of familiarity with local, regional, and state regulations that pertain to EMS
• Perform all other related duties as assigned

Qualifications

• EMT/Paramedic Required (Minimum 1 year experience in field operations)
• 1+ years experience working in a healthcare role
• Valid Driver’s license (minimum of 2 years) with an acceptable driving record
• Bachelor’s Degree preferred
• Proficiency in Microsoft Word and Excel
• Experience working in the healthcare industry

EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.